Job Description
Job Title: Client Relationship Manager
Reporting To: Group Sales Director
Department: Professional & Managed Solutions
Location: Penta Consulting Ltd, Epsom, Surrey (onsite 5 days a week)
About Penta Consulting Ltd
At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.
With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.
Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.
If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.
Job Purpose
We are seeking an experienced Client Relationship Manager with a strong background in sales and strategic client engagement within the technology services sector. The primary focus of this role is to build and nurture high-value relationships across a designated global client portfolio, driving sales growth and delivering an exceptional customer experience.
The successful candidate will be responsible for developing and executing strategic plans to identify and pursue new business opportunities. This includes conducting high-impact client visits, initiating targeted outreach, identifying key decision-makers, overcoming objections, introducing new service offerings, delivering compelling sales presentations, and consistently exceeding sales targets.
Duties & Responsibilities
* Develop and present strategic account plans for major Enterprise Accounts.
* Proactively generate, qualify, and close new business opportunities within a well-established customer base.
* Manage the full sales cycle, from lead generation to deal closure, ensuring high-quality deliverables and pursuit strategy throughout.
* Consistently meet and exceed monthly sales quotas and KPIs.
* Collaborate with new business teams, Enterprise sales teams, and Delivery units to conduct presales feasibility assessments and craft proposals aligned with customer needs.
* Maintain a deep understanding of customer business drivers and position Penta Consulting’s solutions to support their strategic goals.
* Drive Account Directors to develop new propositions and expand service offerings.
* Build and maintain strategic relationships across all decision-making levels within customer accounts.
* Engage with channel partners to identify and develop new business opportunities.
* Produce case studies and customer-focused PR activities to showcase Penta Consulting’s capabilities.
Essential Qualifications & Key Competencies
* Proven track record of achieving sales targets in a strategic, value-based selling environment, ideally within IT/Technology sectors (e.g., SaaS, Cloud, Managed Services, Hosting, Virtualisation).
* Strong B2B full life cycle sales experience with territory development skills.
* Demonstrated ability to build rapport and sell solutions to C-Suite & Board-level stakeholders.
* Skilled in developing and gaining sign-off on strategic account development plans.
* Excellent communication and negotiation skills, written, verbal, and face-to-face.
* Ability to manage multiple opportunities simultaneously, balancing short-term transactional goals with long-term strategic growth.
* Experience responding to RFIs/RFQs and contributing to commercial contract negotiations.
* Professional sales training and familiarity with structured sales processes.
* Effective communicator with a collaborative mindset and ability to tailor solutions.
* Strong influencing and leadership capabilities with a strategic business perspective.
* Analytical thinker with dynamic business acumen and a focus on value-based selling.
* Minimum of degree level education or equivalent.
The Ideal Candidate
* Industry Expertise: Demonstrated experience in sales and client engagement within the technology services sector.
* Relationship Builder: Skilled at maintaining and strengthening relationships with senior stakeholders and project teams across Enterprise Accounts.
* Strategic Growth Driver: Proven ability to uncover and develop new opportunities that expand Enterprise Accounts while nurturing long-standing partnerships.
* Team Leadership: Leads by example, offering guidance, support, and development opportunities to team members.
* People-Centric Approach: Creates a positive experience for everyone they interact with, ensuring individuals feel valued and appreciated.
* Agile Learner: Quick to adapt to new systems and technologies, with a strong understanding of the evolving recruitment landscape across regions, countries, and technical markets.