The Company
Capulus operate in the UK Motor Fleet market, Providing Motor Fleet insurance through a highly experienced and dedicated underwriting team with a versatile approach to writing business. We combine flexible underwriting and excellent customer service to deliver a highly professional and efficient service. Due to continued growth, we have an opening for an underwriting assistant to join our small, vibrant team at our office in Caerphilly.
The Role
In this role you will be working as part of a small team providing support and advice to our brokers predominantly via email e-mail. At Capulus, our team is our most important asset and a passion for providing an excellent service, natural talent for connecting with people as well as excellent communication skills are paramount.
We will give you all the training and support you need to become a confident and skilled Team Member, including continual development of your technical knowledge and interpersonal skills. You will be required to work a 35-hour week and our office hours are Monday to Friday 9am to 5pm.
Job responsibilities include:
* Providing administrative support to the underwriting team.
* Handling customer and broker enquiries professionally and efficiently.
* Processing customer policy documentation/ invoices.
* Processing mid-term adjustments and policy changes as required.
* Collaborate with internal teams to maintain smooth workflow and client satisfaction.
About You
* Enthusiasm and have a passion for customer service.
* Good Level of PC skills including Microsoft Word and Excel knowledge.
* Ability to adapt and grow with the business.
* Excellent communication skills - clear and confident manner, active listening skills and the ability to build rapport with customers.
* Ability to prioritise workload in a changing environment.
* Ability to work independently, as well as part of a team.
* GCSE or equivalent grades of C or Above in Maths & English.
What We Offer
* 25 days' holiday per annum (plus bank holidays).
* Company Pension Scheme.
* Competitive employee benefits.
* Annual Bonus Scheme linked to the company's performance.
* Free on-site parking.
* Flexi working hours upon request i.e. 8am-4pm, 10am-6pm.
* Ability to work from home 2 days per week after passing probationary period.
Job Type: Full-time
Pay: £22,500.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Enhanced maternity leave
* Free parking
* On-site parking
* Private medical insurance
* Sick pay
* Work from home
Work Location: In person