Main Purpose of the Post To maintain the day-to-day smooth operating of reception processes, associated administrative processes and telephone systems. To ensure patients and clients are offered a high quality, efficient service which is confidential, professional, knowledgeable and polite at all times To provide a first line contact to patients and clients in person and via telecoms and IT. Main Responsibilities of the Post To handle all queries from patients and clients at the reception desks To manage other general and internal queries To ensure that any messages taken are clear and accurate To answer the phone politely, confidentially and quickly to deal with patient requests as efficiently as possible Arrange appointments, immediate and necessary treatment and home visits Manage prescription requests and administer prescription processes Use clinical system software including EMIS Web, Docman to enter clinical computer data with accuracy Take petty cash and administer receipt of private fees according to policy To maintain the good order of the reception area and other work areas and waiting rooms Following appropriate training to engage in other reception and administrative duties such as scanning of hospital letters, note summarising, registration links etc. To ensure daily tasks are completed in a timely efficient and accurate manner To ensure that all protocols are adhered to at all times To support and contribute to self and team development, treating colleagues with dignity and respect To undertake additional work that may reasonably be assigned to you To attend practice meetings and required training events To work flexibly, across sites, when required and with due notice – covering staff absences and holidays and chaperoning clinics if required To undertake any other duties commensurate with the post as required by the management team or partners.
The job description is issued as a guideline to help you understand the duties you will be initially expected to undertake. It may be changed from time to time to meet new working requirements after discussion between you and your manager.