Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. Withmore than 50,000 customersacross the world, we’re achievingthat goal.Butwe knowwe can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see whywe’re consistently recognized by Gartner, Forrester and IDCas a category leader in the marketplace. Learn more atflexera.com
We are seeking a Senior Gainsight Administrator to own and operate our Gainsight platform as a core system supporting Customer Success, retention, and growth. This role is responsible for end‑to‑end Gainsight administration, including configuration, automation, integrations, and reporting. The ideal candidate brings deep Gainsight expertise, strong systems thinking, and the ability to partner closely with CS, Operations, IT, and Product.
This is a hands‑on role with accountability for scalability, data quality, and day‑to‑day reliability of the Gainsight ecosystem.
Responsibilities
Gainsight Platform Ownership
1. Act as the primary owner and administrator for Gainsight (CS Edition)
2. Maintain platform reliability, data integrity, and configuration standards
3. Own C360 layouts, scorecards, health models, timelines, and reporting structure
4. Define and enforce governance, documentation, and admin best practices
Automation & CS Workflows
5. Design, build, and maintain:Rules Engine jobsCTAs and PlaybooksSuccess Plans and lifecycle frameworksAutomated Programs and triggers
6. Translate CS engagement models into scalable system automation
7. Continuously reduce manual effort and improve CSM efficiency
Reporting & Insights
8. Develop and maintain dashboards and reports for:CS leadership and executivesCSMs and Digital CS teams
9. Support insights across health, adoption, engagement, renewals, churn, and sentiment
10. Ensure reporting accuracy, consistency, and actionability
Data & Integrations
11. Partner with Salesforce admins and IT on Gainsight Salesforce integration
12. Monitor, troubleshoot, and resolve sync and Rules Engine failures
13. Manage schema changes, field mappings, and reference data
14. Support ingestion of data from external systems
Cross‑Functional Partnership
15. Serve as a trusted systems partner to:Customer SuccessCS OperationsProductMarketingIT / Data teams
16. Gather requirements, recommend solutions, and execute improvements
17. Provide enablement and guidance for Gainsight users
Required Qualifications
18. 5+ years in Customer Success Operations, Systems Administration, or RevOps
19. 3+ years of hands‑on Gainsight administration experience
20. Strong expertise in:Rules EngineC360 and ScorecardsCTAs, Playbooks, and Success PlansGainsight reporting and dashboards
21. Solid understanding of Salesforce data models and integrations
22. Proven ability to manage complex, scaled CS workflows
23. Clear communicator with strong documentation discipline
Preferred Experience
24. Gainsight PX (product usage tracking and adoption reporting)
25. Power Automate (workflow automation across Microsoft tools and CS processes)
26. API experience (REST APIs, JSON, authentication concepts)
27. Experience supporting Digital CS / Tech‑Touch motions
28. Experience working with NPS / CSAT survey data
29. Prior ownership of Gainsight in a mid‑to‑large SaaS environment
What Success Looks Like
30. Gainsight operates as a trusted system of record for Customer Success
31. CSMs and leaders rely on Gainsight for prioritization and decision‑making
32. CS workflows are automated, consistent, and scalable
33. Cross‑functional teams view Gainsight as a strategic platform
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity, Equity, and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.