Job Description
Head of Performance \n\nSalary: £79,996. rising to £86,885\n\nLocation: Hybrid working (Main offices - Cardiff & Swansea) \n\nDigital Health and Care Wales (DHCW) was established in April 2021 and provides word leading digital services, empowering people to live healthier lives and is transforming health and care for everyone in Wales. DHCW is a multi-award-winning organisation, and was voted the UK's Best Place to Work in IT.\n\nDHCW offers extensive training opportunities, enabling everyone to develop their career at their own pace.
They are committed to recognising and celebrating staff as the most valuable part of the organisation and are committed to building and developing teams that are diverse and inclusive. So, no matter your age, gender, disability status, sexual orientation, religion, or ethnicity - the Digital Health and Care Wales will treat you with respect. \n\n Yolk Recruitment is working in partnership with DHCW to find them the best talent in the UK!
We are currently working with them to recruit a Head of Performance.\n\nThe Role\n\nAs the Head of Performance, you will be the strategic lead for the performance management framework, driving high standards and embedding best practices across NHS Wales. You will play a critical role in translating data into actionable insight to support executive decision-making and improve service outcomes.\n\nWhat You'll Be Doing\n\nLead the organisation's performance management strategy in alignment with strategic objectives, lead and embed digital performance management best practices.\nGuiding and leading a team of 4, influencing and working across the organisation and other directorates to ensure information gathered is of high quality.\nDeliver statutory reporting and performance insights for decision making.\nChampion a culture of data-driven improvement across teams and stakeholders.\nManage a high-performing team and foster a wider community of practice.\nDeliver statutory performance reporting requirements and quality assurance frameworks. Attending monthly basis performance reports and meeting with the Welsh Government and IQPD.\nDevelop toolkits and processes for enterprise performance management (EPM), KPIs and OKRs and quality assurance.\nIdentify and resolve complex performance challenges through robust analysis and stakeholder engagement.\nCommunicate performance insights clearly across all levels, internally and externally, addressing complex performance issues.Essential Experience & Skills:\n\nProven experience in leading data or performance analytics teams and shaping strategic direction.\nExpertise in designing and applying performance frameworks including KPIs, OKRs, and quality assurance.\nStrong communicator, capable of translating complex data into accessible, actionable insights.\nSkilled in using performance software tools and managing budgets effectively.\nExperienced in project planning, resource management, and stakeholder engagement.\nConfident in facilitating meetings, negotiations, and technical debates across multidisciplinary teamsReward\n\nAside from exposure to some of the biggest health tech projects in the UK and working for the UK's best place to work in IT, the successful applicant for this Head of Performance role will be rewarded with the following:\n\nSalary of £ £79,996 rising to £86,885\n28 days annual leave + public holidays\nGreat work life balance with flexible working and hybrid working (min 1 day a week onsite)\nProfessional development & career opportunities\nNHS pension (c 20% employer)\nEmployee Assistance Programme and confidential counselling service\nCycle to work scheme.
\n\nYolk Recruitment is the exclusive recruitment partner to DHCW and therefore all applications will be managed by the team at Yolk following DHCW's own fair and transparent recruitment process