Job Overview
– Salford Quays – £25,400 – £27,450 (DOE)
A rare opportunity has arisen to join an expanding service-led business & training provider, based in the heart of Salford Quays. This is a new and exciting opportunity to join a business who are undergoing immense growth. You shall play a key role in supporting customers with their orders for products, services and training. My client seeking a dynamic administrator, someone who loves to work in a service led sociable team
Key Responsibilities:
1. Liaising with customers, processing their orders & helping with any portal/web based queries
2. Responding to email enquiries in a prompt manner
3. Co-ordinating onsite services, such as training, deliveries and coaching
4. Assisting customers to gain funding reimbursements
5. Handling incoming and outgoing calls to support clients with any additional needs
6. Arranging customer payments via telephone, payment links or purchase orders
7. Producing quotations and liaising with internal teams such as Quotations, Warehouse, buying and training teams to ensure customers’ orders & training requirements are met in a timely manner
Experience required:
8. Proven customer care and administrative experience – two years plus
9. Excellent communication skills with both internal colleagues and external customers
10. Passionate about working in a customer service-led environment, working to group SLA’s
This is the ideal opportunity for a strong administrator who wants to work in a team-led environment, where growth and progression opportunities are actively welcome. You shall be passionate about working in a fast-paced customer-facing environment and have both excellent administration and communication skills. In return, you shall enjoy private healthcare, your birthday off and various company socials.!