Head of Corporate Communications & Stakeholder Engagement
TalkTalk’s vision is to be the most recommended Wi‑Fi provider in the UK by 2028 with a growing, profitable base. Success requires that we simplify what we do, who we do it with, and reduce the cost of how we do it.
TalkTalk is the uncomplicated way to get excellent in‑home Wi‑Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first‑time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry.
Our aim is to deliver simplified and customer‑delighting Wi‑Fi products and a more digital customer & employee experience. This is enabled by a technology platform that leverages data to drive innovation, decision‑making, and automation, ultimately providing a more cost‑efficient service for our customers.
Role Purpose
A new role to lead our reshaped communications & stakeholder engagement team focused on delivering a unified narrative across all TalkTalk's touch points, from colleagues to media to government to regulators. Reporting to the Chief Corporate Affairs & Marketing Officer, the role‑holder will have a unique chance to help drive the ongoing repositioning of the business as we continue our transformation journey.
Main Responsibilities
* Drive a unified communications & stakeholder engagement team focused on communicating with all our key stakeholders to protect and promote our business
* Lead on external communications with media, suppliers and partners, including, as appropriate, financial communications for TalkTalk Group
* Lead on colleague communications, working closely with TalkTalk's Chief People Officer and their team
* Lead on engagement with our regulatory stakeholders, within Ofcom and the Department for Science, Innovation and Technology, focused on delivering a strong understanding of the unique nature of our business
* Advise the Executive Committee on key regulatory and policy developments, and appropriate courses of action where necessary, as well as overseeing statutory information requests, policy campaigns and any related regulatory and policy conversations
* Manage a cross‑company sprint to de‑jargon TalkTalk, working closely with the Head of Customer Communications & Marketing on this
* Responsible, with the Head of Brand & Digital Marketing, for managing PR strategy and ensuring it fits to our overall communications strategy
* Work closely with the Head of Culture, Learning & Engagement on delivering a unified colleague engagement plan aligned with a new colleague communication strategy focused on uniting our in‑house and extended workforce
* Deputise for the Director of Corporate Affairs & Marketing as appropriate, including assistance in board reporting as required
Knowledge, Skills & Experience
Knowledge: A well‑rounded communications and engagement leader who can distil complex concepts and arguments into bite‑sized chunks. Working knowledge of the regulatory framework within which TalkTalk operates is highly desirable. Telecoms sector knowledge is desirable but not essential.
Skills: A talented leader who is used to managing teams and stakeholders across the board. A natural communicator who can deliver major projects with the right guidance and understands the importance of the use of data in communication. Strong commercial acumen a plus. The ability to give actionable advice will be crucial to this role.
Experience: Experience of working alongside senior executives is highly desirable. A communicator with ideally 10+ years’ experience either in‑house or as a consultant, who is comfortable juggling different stakeholders at the same time.
Behaviours / Values Fit
A pragmatic team‑player who isn’t afraid to challenge colleagues no matter their position in the organisations. Focused on delivering for our customers and our colleagues.
Additional Information
Some out‑of‑office hours will be required as appropriate related to media and other responsibilities.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Marketing
Industries
* Telecommunications, Technology, Information and Media, and Internet Marketplace Platforms
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