JOB TITLE: SERVICE DESK ADMINISTRATOR
LOCATION: Farnham
SALARY: £26k/£27k
COMPANY INFORMATION Service Desk Administrator
* Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Service Desk Administrator to join their ever expanding team
* Close working relationships with high profile clients meaning long term contracts and security
* Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
* Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East
* Excellent reputation for delivering quality and high standards of service
* Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
CANDIDATE INFORMATION Service Desk Administrator
* As a service desk administrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
* To be organised, with good attention to detail
* Ability to work in a fast-paced environment
* Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
* Excellent written and verbal communication skills
* Good time management skills to work under pressure and to deadlines
* Pro-active with the ability to think on your feet and for yourself
* Demonstrate sound decision making when taking responsibility for tasks
* Accurate data entry skills
JOB INFORMATION Service Desk Administrator
* As a service desk administrator you you be responsible for general administration/office duties including preparing documents, producing files and filing
* Incoming phone calls & emails over various inboxes
* Allocation of works to engineers
* Working to response times to meet contractual SLA agreements
* Providing support obtaining accreditations and certifications
* Collating health, safety and compliance documentation
* Assisting with quality procedures to obtain ISO standards (in future)
* Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
* Requesting site access and arranging Permits when required,
* Preparing quotations with support from contract managers
* Requesting costs and raising purchase orders to suppliers
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