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Customer service assistant

Cheltenham
Rita Blue
Customer service assistant
Posted: 17 August
Offer description

About The Role

We're looking for a friendly, helpful person to join the team in our Cheltenham branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different.

This is a part-time opportunity working: Monday, Wednesday, and Friday 9.30am - 2.30pm, plus every other Saturday 8.45am - 12.30pm.

This role will suit someone who is at ease with people and able to support them in a caring, friendly, and efficient manner. Responsibilities include finding solutions for customers, keeping up to date with our services and policies, staying on top of admin tasks, handling cash transactions carefully and accurately, as well as taking calls and other duties for our Customer Service area.

Benefits

* 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
* Annual discretionary bonus scheme
* Personal pension with matched contributions
* Maternity, paternity, and shared parental leave
* Extensive wellbeing support
* Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

About You

For this role, you'll be a people person, able to engage with a diverse range of individuals, find out how to best assist them, and provide a great experience.

To be successful, you must have:

* Current experience interacting directly with customers daily in a customer-focused environment
* Evidence of providing excellent customer service
* Good communication skills and problem-solving abilities

Desirable Experience

* Experience of cash handling
* Processing customer details or data accurately

About Us

We are one of the largest building societies in the UK, sharing a mutual goal to improve the lives of others. We are recognized as a Great Place to Work, offering benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.

In partnership with The Co-operative Bank, we uphold shared values and an ethical approach towards our members, customers, and colleagues. We are committed to equality and celebrate diversity, believing that working together helps us build more than just a career.

All together, better.

Flexibility and Why It Matters

We understand the need for flexibility and will consider alternative working patterns where possible. Please discuss potential options with us before applying.

Proud to be a Disability Confident Committed Employer

We offer interviews or assessments to every disabled applicant who meets the minimum criteria. Applicants can opt into the Disability Confident Interview Scheme. In cases of high application volume, we prioritize interviewing disabled candidates who best meet the essential and desirable criteria.

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