Job Summary
We are seeking a dedicated and experienced Property Manager to oversee the daily operations of our residential properties. The ideal candidate will possess a strong background in property management, customer service, and legal compliance.
About LIVINGWAY
At LIVINGWAY, we're redefining Build-to-Rent with professionally managed, design-led homes and a real sense of community. As both landlord and operator, we obsess over the resident experience from first enquiry to renewal and we back it up with high standards, smart systems, and a team that genuinely cares. If you're hungry to learn, love people, and want to build a career that matters, you'll fit right in.
Job Title: Tenancy Manager
Reports To: Head of Sales & Leasing / COO
Location: LIVINGWAY Head Office, Manchester, M4 6WX
Job Type: Full-Time
Role Summary
This is a brilliant launchpad for someone ready to kick-start their property career. You'll take ownership of day-to-day tenancy management across a growing portfolio, being the friendly first point of contact for residents and the organiser who keeps everything moving, viewings, applications, move-ins, renewals, and the little details that make living with us feel effortless. We'll coach you, give you clear processes, and back your growth every step of the way.
What you'll do:
Resident experience & leasing
* Own the inbox and phone lines: respond quickly and helpfully to all enquiries.
* Book and host viewings that showcase our brand, apartments, and amenities.
* Share community info and set clear expectations—from pets to parking.
Tenancy lifecycle (end-to-end)
* Process applications and references with care and accuracy.
* Coordinate smooth move-ins (docs, keys, compliance, onboarding).
* Manage breaks, renewals, and terminations with clarity and kindness.
* Keep residents updated throughout their tenancy—no surprises.
Renewals & rent reviews
* Track renewal dates, prepare options, and support residents to stay.
* Recommend rent reviews using market context and internal guidance.
* Issue notices (e.g., Section 13) correctly and on time.
Compliance & financial basics
* Follow legal, H&S, and regulatory standards for BTR and ASTs.
* Monitor rent collection and support arrears follow-up with Accounts.
* Keep records spotless in our property management system.
* Prepare simple weekly reports on tenancies, maintenance, arrears, and lettings.
What you'll bring
* Drive and attitude. You're proactive, organised, and love solving problems.
* People skills. Clear, warm communication in person, on the phone, and in writing.
* Detail focus. You take pride in getting the small things right.
* Tech-comfortable. Confident and quick to learn new systems.
Why LIVINGWAY?
* Structured onboarding, mentoring, and real responsibility.
* Professional development and clear progression pathways.
* Help shape communities residents are proud to call home.
* Competitive salary with performance incentives in a values-led team.
Ready to start strong?
Apply now to join LIVINGWAY and help us lead modern renting in the UK.
Job Type: Full-time
Pay: £27,000.00-£31,000.00 per year
Benefits:
* Company pension
* Employee discount
Application question(s):
* Why do you want to work with LIVINGWAY?
Experience:
* Direct sales: 1 year (required)
* Administrative: 1 year (preferred)
Work Location: In person