Exciting Opportunity: Admin Officer in Newry
Position Overview:
1. Job Role: Admin Officer
2. Location: Newry
3. Start : ASAP
4. Pay: £12.36 per hour
5. Working Pattern: 37 hours per week but AWP 08:00 – 20:00 on a rota basis
6. Length: up to 52 weeks – could be extended
Main Duties:
Duties will be as a Case Manager within the Newry Service Centre for Universal Credit. They will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account. They will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimant’s account, are completed promptly and accurately and they will manage cases through the lifespan of the claim. They will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.
Telephony will be also be completed on a daily basis by Case Managers. In delivering a quality service for claimants, they will take a “whole case” approach and be responsible for actively managing all appropriate action promptly on the claim with minimal handoffs. As the Universal Credit service is continually changing they will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on their own and claimants’ experience.
As automation of UC increases over time, the content of this job role may change.
Full attendance on a 17-day long training course will be required. Please note no leave will be permitted during the mandatory training.
Essential Criteria: To be successful in this role, you should have:
7. Excellent IT skills, including the use of Microsoft Word and Excel.
8. Good communication skills.
9. 5 GCSEs, including both Maths & English (or Level 2 equivalent).
10. Basic Access NI Check.
How to Apply: If you’re interested in this exciting opportunity, please apply via the job link. Alternatively, you can send your CV to Jack.knox@therecruitmentco.uk