Company description:
ClearCourse
Job description:
Are you an experieneced IT Support professional looking for your next exciting career move? We are seeking an organised and customer-focused individual to join our implementation team. This role is pivotal in ensuring a smooth and informed journey for our clients, from project initiation through to installation and ongoing support.What you'll do:
1. Project Management & Communication:Manage communication streams for 8-10 ongoing client projects simultaneously. Keep customers informed about project planning, training schedules, and installation timelines.
2. Client Training:Learn our modular system (tee times, competitions, membership, etc.) to a high standard and deliver effective training to club staff on these modules.
3. Website Project Coordination:Act as the primary communication link for website redesign projects. Coordinate the flow of information between clients and designers, gathering feedback on design concepts and ensuring all comments are fed back to the design team efficiently.
4. Customer Service:Provide excellent day-to-day customer service, ensuring people are kept informed and expectations are managed throughout their journey.
5. Additional Duties:Assist with other general duties, which may include learning hardware setups.