Seasonal Visitor Experience and Retail Supervisor
Location Paignton Zoo, Totnes Road, Paignton, Devon, TQ4 7EU Salary £16,760.64 per annum Application Deadline Tuesday, May 20, 2025 Job Summary
Wild Planet Trust is a registered education, scientific and conservation charity established in 1957 and based in Devon, UK. We own two zoos in south west England, plus two local nature reserves and a National Nature Reserve. We support conservation in the United Kingdom and overseas using funds generated by the people who visit the zoos and the expertise and dedication of our staff.
Paignton Zoo first opened its doors as the Torbay Zoological Gardens in 1923. 100 years later, our site, and work, has grown considerably and we are now one of the South West’s largest conservation organisations and top visitor attractions. There are over 230 species of animal that call Paignton Zoo home. As well as being a zoo, we’re also a botanical garden with over 4,000 species on record.
We have an exciting opportunity for Visitor Experience and Retail Supervisor to join our Visitor Experience and Retail team on a seasonal contract until October 2025. Hours of work will be 24 hours a week. Working hours will vary over a 7 day rota, including weekends and bank holidays. The salary for this position is £16,760.64 per annum.
What will this role involve?
You’ll be the champion of the visitor experience across our site and will be the face of the Wild Planet Trust for every visitor that meets you as they arrive and explore the zoo. We are looking for a confident and enthusiastic supervisor who will oversee the staff, stock, premises, ensure excellent standards for the visitor experience and coordinate the Reception team. The remit of the post extends across the whole site ensuring that exceptional standards are met and maintained, therefore it is essential to work with all other departments to ensure excellent communication channels are maintained and that feedback is sought and shared.
What skills and experience are required?
The ideal candidates will have experience of providing excellent customer service, ideally in a supervisory position. Stock purchasing and merchandising experience would be beneficial. Excellent communication and organisational skills are essential as is experience of working to deadlines in a fast paced working environment. You should also have the ability and confidence to upsell and train others, be calm under pressure and problem solve.
Benefits of joining our team include:
* 33 days paid holiday pro-rata (inclusive of Bank Holidays)
* Branded uniform provided (as required)
* Relevant internal and external training provided
* Free entry to our zoos for staff and immediate family
* Discounts in our Catering and Retail outlets (as applicable)
* Free staff parking
* Employee Assistance Programme
Please note, we will be reviewing applications and conducting interviews throughout the advertising period for this role. The role may therefore be filled prior to the closing date.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Profile Job Profile document
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