South West Yorkshire Partnership NHS Trust
Registration Authority Officer
The closing date is 21 April 2026
We are looking for an organised, motivated, and detail-focused Registration Authority (RA) Supervisor to join our Digital Services team. This key role supports safe, secure and compliant access to national and local clinical systems across the organisation.
As part of the RA function you will oversee day‑to‑day operations of smartcard lifecycle management, identity verification and user access controls. You will also provide line management support to RA staff, ensuring a high‑quality, responsive and well‑coordinated service.
This role is ideal for someone with RA experience who wants to step into a supervisory and staff management position within a busy digital environment.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.
We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
All employees of the Trust are strongly encouraged to have their up‑to‑date flu vaccination to protect staff and patients.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Main duties of the job
* Manage the issue, distribution and operational maintenance of smartcards across the Trust in a timely manner.
* Provide operational support to EPR system users covering scheduling and re‑issue of smartcards due to expiry, replacement of lost or damaged smartcards, resetting PINs and passwords when smartcards have been locked, amend EPR system access and roles following defined processes, and revocation of smartcards.
* Ensure that appropriate healthcare professionals have access to only relevant patient information, applying and maintaining correct access roles on smartcards.
* Ensure all forms of data are stored in line with Registration Authority Data Storage and the Data Protection Act. Systems include Care Identity Management (CIM) and other in‑house systems, together with distribution lists of all system users and sponsors.
* Provide information and training to support sponsors and end users in the use of CIM and smartcards.
* Identify and resolve any smartcard problems in a timely and satisfactory manner using problem‑solving techniques. Escalate unresolved issues to the Regional Registration Authority for national escalation as necessary.
* Ensure information inputted to CIS system and internal records management systems is accurate and remains confidential.
Job responsibilities
This position is designed to provide a flexible role to support and manage change to meet Business Unit objectives.
* Undertake delegated duties under the supervision of the Business Administrative Manager.
* Consult as necessary and work collaboratively to deliver a comprehensive service.
* Provide services within well‑established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.
* Work in partnership with others; develop knowledge to promote a holistic service.
* Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making.
* Supervise and delegate work to admin/secretarial staff, participate in their induction, training, appraisal, etc.
* May be required to work in challenging environments which could include lone working and conflict resolution.
* Undertake and maintain the required statutory, mandatory and core training as required by the specific area of service.
* Work flexibly to meet the needs of the service.
Person Specification
Experience
* General Administration/ Supervisory Management (e.g. Project management, sickness management, recruitment, etc.).
* Experience dealing with the public.
* Experience working as an effective team member.
* Ability to prioritise own workload and meet deadlines.
Physical Attributes
* A satisfactory sickness record over the previous 2 years (subject to fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
* Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
Training
* Willing and able to undertake all appropriate Trust mandatory training requirements and subsequent refresher training relevant to the area.
* Willing and able to undergo job development and training and maintain skills.
* Information Governance.
Personal Attributes
* Ability to be flexible to meet the demands of the post.
* Responsive attitude and approach.
* Dress appropriately for the environment.
* Ability to travel around the Trust as appropriate to role.
Qualifications
* NVQ level 4 in Business Administration or equivalent level qualification.
* Or, be able to demonstrate competency at level 4 in an Admin/secretarial/supervisory position.
* Willingness to undertake further study/development.
* Degree.
Special Knowledge/Skills
* As appropriate to the role.
* Excellent written communication skills, with the ability to deal with and prepare routine written correspondence.
* Excellent verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
* Strong analytical and problem solving skills.
* Sound knowledge of the Data Protection Act.
* Demonstrate excellent customer care skills.
* Providing and receiving supervision.
* Enthusiastic, able to work flexibly.
* Excellent communicator, numeracy/literacy, IT/keyboard skills.
* Knows responsibilities regarding confidentiality and trust.
* Resilience to pressure and previous exposure to emotional, distressing or hazardous situations.
* Non‑judgemental, empathetic manner.
* Demonstrates Trust Values.
* Excellent interpersonal skills.
* Able to use observation skills to identify potential risks and act appropriately.
* In working effectively, professionally and independently or as part of a team.
* In demonstrating initiative, decision‑making and prioritisation skills.
* Financial management skills.
* Language skills other than English.
Employer name
South West Yorkshire Partnership NHS Trust
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