Customer Service Advisor : Talke
Salary: A GBP 25,400 + performance bonus (after 6 months)
Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family:run business that prides itself on delivering outstanding customer service across the UK.
With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.
Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast:paced environment, this could be the role for you.
About the Company
Our client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.
They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
* Handling a high volume of incoming customer calls
* Responding to customer queries via telephone and email
* Resolving customer issues efficiently and professionally
* Managing and resolving complaints with empathy and understanding
* Liaising with external contractors to arrange resolutions
* Promoting the benefits of the companys services to customers
* Supporting with contract renewals and customer retention
* Maintaining accurate customer records using the in:house system
Skills and Experience
* Previous experience dealing with customers on the telephone
* Excellent communication and listening skills
* Ability to manage difficult calls and complaints professionally
* Passion for providing excellent customer service
* Strong problem:solving skills
* Ability to work in a fast:paced environment
* Good PC and system skills
* Team player with a positive attitude
* Ability to remain calm under pressure
* Due to the location, own transport is preferred
Working Hours
* Week 1: 8:00am : 4:30pm
* Week 2: 9:00am : 5:30pm
* Week 3: 10:30am : 7:00pm
* 1 in 3 Saturdays per month (9:00am : 5:00pm) with a day off in lieu
Package and Benefits
* A GBP 25,400 salary plus performance bonus after 6 months
* 20 days holiday plus Bank Holidays
* Onsite parking
* Ongoing training and development
* Excellent career progression opportunities
* Recreational breakout areas
* Company events and team days
* Employee recognition awards
* Supportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long:term career opportunities, we would love to hear from you
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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency
CUSTOMER SERVICE ADVISOR : TALKE : A GBP 25,400 plus performance bonus