Job Description
Epicor Support Analyst
Haslingdon, hybrid(remote considered) | Competitive Salary + Benefits | Full Time, Permanent
MRD Recruitment is delighted to be working on behalf of a leading manufacturing business to recruit an Epicor Support Analyst.
This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system.
You'll act as the first point of contact for Epicor-related queries across the business while also supporting reporting, data integrity, and process optimisation.
Key Responsibilities
* Provide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teams
* Troubleshoot and resolve Epicor-related issues, escalating where required
* Create and maintain reports, dashboards, BAQs, SSRS reports, and data extracts
* Support continuous improvement initiatives across operational and manufacturing processes
* Assist with Epicor master data management and data governance
* Support testing, user acceptance activities, and system updates
* Produce and maintain user guides, SOPs, and support documentation
* Work closely with stakeholders to understand reporting and process requirements
Skills & Experience Required
* Previous experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environment
* Experience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report Builder
* Strong troubleshooting and problem-solving skills
* Confident communicating with users across multiple departments
* Good Excel and reporting/data analysis capability
* Strong documentation and organisational skills
Desirable Experience
* Understanding of manufacturing processes including planning, inventory, purchasing, and shop floor reporting
* Experience with EDD/EDA reporting tools
* Familiarity with ticketing systems and SLA-driven support environments
What's on Offer
* Opportunity to join a well-established and growing manufacturing business
* Varied and business-critical role with real visibility across the organisation
* Supportive team environment
* Ongoing training and development opportunities
* Competitive salary and benefits package