Customer Analytics Manager
Liverpool (Hybrid)
The Company
This is an exciting opportunity to join a leading retailer at a pivotal moment in their data journey; with a huge volume of customer and transactional data, they’re investing heavily in analytics to transform insight into strategic advantage, and as the Customer Analytics Manager, you’ll be at the centre of this transformation, building a best-in-class team, shaping customer strategy, and embedding data-led decision making across the business!
The Role
In this high-impact position, you will:
* Lead & Develop a Team: Manage, mentor and inspire a team of analysts, creating a culture of curiosity, innovation, and commercial focus
* Drive the Customer Data Strategy: Play a pivotal role in evolving the CDP, building robust and accessible data foundations that unlock new growth opportunities
* Partner with the Business: Work closely with Marketing, Online, Retail, Merchandising, and Customer Insight teams to ensure data-led strategies shape decision-making
* Champion Marketing Effectiveness: Enable Marketing to measure and optimise campaigns with confidence, supporting smarter investment decisions
* Automate Insight & Reporting: Oversee the delivery of dashboards and self-serve tools, empowering colleagues across the business with fast, actionable insights
* Be a Trusted Voice: Translate complex analytics into clear, compelling recommendations for senior stakeholders – influencing decisions at the highest level
* Own Data Quality: Champion governance and measurement standards, ensuring data integrity and accuracy across the customer landscape
Your Skills & Experience
I’m looking for an analytics leader who can balance technical expertise with commercial impact. You’ll bring:
* Extensive experience in customer analytics
* Line management experience
* Strong communication and data storytelling skills, with the ability to influence at C-suite level
Benefits
* Competitive Salary
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham