Salary: £40,000 - 45,000 per year Requirements: 5 years experience in software/application support with a strong focus on databases and integrations. Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce). Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. Responsibilities: Provide advanced support across the organisations core business applications including ERP, CRM, E-commerce, and Back-Office systems. Ensure seamless data flow between applications to deliver robust support. Engage in incident, problem, and change management processes to enhance overall user experience. Collaborate for continuous improvement and integration data management efforts. Technologies: API CRM ERP Flow Support ITSM JIRA Magento REST SOAP SQL ServiceNow Shopify Office 365 More: We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this hybrid role, you will combine deep technical troubleshooting with strong business process understanding and a passion for system optimisation. We strive to ensure that our business systems remain efficient, intuitive, and aligned with operational needs. last updated 4 week of 2026