Key focus of job:
To take responsibility for the property management of a mixed portfolio of properties in the Thames Valley and South region for a variety of Clients including funds, property companies, developers and private investors. This is a varied portfolio covering all asset classes. We are looking for a team player who can take complete ownership of a portfolio and also support the team leader in delivering portfolio wide initiatives and projects to ensure a consistent standard of delivery. Main tasks:
1. To take responsibility for and manage the portfolio effectively
2. To contribute towards team financial performance targets
3. To identify asset management opportunities across the portfolio
4. To resolve day-to-day management issues efficiently
5. To liaise with Clients, contractors and tenants on a regular basis and to work closely with Property Management Accounts in ensuring excellent service is provided to all Clients
6. To fully engage in Client meetings as required and ensure Client requirements are acted upon efficiently and effectively including client reporting where required
7. To manage relationships with Clients
8. Support the training and development of junior team members
9. To be involved in tenders and presentations with a view to gain an increased Client base
10. To continually strive to improve working practices and Client service delivery for the whole team
11. To represent LSH and the full range of property related services available to Clients.
12. Seek to cross sell opportunities to other parts of LSH
13. Work with Facilities Managers in regards to multi-let assets assisting in the production of service charge budgetsand assist with end of year closing service charge reconciliations
14. Work with credit control and client accounting teams to approve charge raising, manage arrears position and ensure property and accounts database is accurate and up to date
15. Process tenant applications and provide recommendations to the Client
16. To provide an all-round best in class approach to property management based on proactivity, ownership and positive engagement with all stakeholders
Main capabilities: Technical Skills
17. MRICS qualified
18. Proven experience of Commercial Property Management
19. Proven track record in resolution of day to day management issues and in building strong Client relationships
20. Demonstrate the ability to make effective presentations to potential Clients
21. Demonstrate a track record with occupational, institutional and/or property company/developer Clients
22. Computer Literacy, specifically in Microsoft and Tramps
Customer Focus
23. Demonstrates a clear understanding of Client requirements
24. Enjoys the clear confidence and respect of Clients
25. Collects, reviews and acts upon Client feedback
26. Researches into current and future Client requirements
27. Demonstrates an awareness of market trends
Communication Skills
28. Experienced and capable presenter, both of technical and business matters
29. Shows highly developed persuasive skills (oral)
Personal Qualities
30. Presents a professional image when dealing with Clients and demonstrates self confidence
31. Demonstrates ambition and commitment to self-development
32. Highly organised
33. Manages own time and exercises good commercial judgement to maximise fee earning potential
34. Willing to travel based on geographical area covered by the team
35. Team Player
Organisational Focus
36. Seeks to improve personal and team service delivery
Analytical Reasoning
37. Demonstrates good attention to detail by regularly producing carefully prepared, accurate work
38. Uses thorough and effective data gathering techniques in all aspects of the work
Interpersonal Qualities
39. Understands and listens to others’ requirements
40. Demonstrates co-operation and willingness to work with others
We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.