Job Title: Service Manager
Location: Northamptonshire
Salary: c GBP 50,000 Basic, Company Car, Phone and Laptop, Company Pension Scheme, 23 Days Holiday, Death in Service Benefit, Training Provided.
Overview
An exciting opportunity has arisen to join a highly respected construction machinery business based in Northamptonshire. This is a company known for its strong reputation, premium product partnerships, and customer-first culture. With continued investment in people, technology, and service excellence, they are looking for an experienced and driven Service Manager to lead and develop their aftersales operation.
As Service Manager, you will take ownership of the day-to-day running of the service department, overseeing engineers, support staff, customer relationships, and departmental performance.
Responsibilities
* Lead and manage workshop engineers, mobile service engineers, and office-based staff.
* Coordinate workloads and prioritize repairs effectively.
* Drive service department performance and utilization.
* Build strong customer relationships and develop new business opportunities.
* Monitor KPIs, financial performance, and departmental profitability.
* Manage health and safety compliance and team development.
* Collaborate closely with senior leadership and internal departments.
Requirements
* Previous experience in a Service Manager, Workshop Manager, or Engineering Manager role.
* Excellent communication and customer service skills.
* Commercial awareness with an understanding of profitability and performance.
* Experience within plant, agricultural, construction, materials handling, or related heavy equipment sectors would be highly advantageous.
* Hold a UK Driving Licence.
If you are someone who fits the above requirements and would like to find out more about this opportunity, please speak to Zoe Mansfield at Elite Consultancy: 450:
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