Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. This is a remote role covering Middlesbrough area We are looking for a motivated Junior Service Technician to join our service team. This is an excellent entry-level opportunity for someone keen to build a hands-on technical career, as no previous experience in our industry is required. Full training will be provided. The successful candidate will support the installation, maintenance, and repair of equipment at customer sites, working alongside experienced technicians to learn best practices and develop practical skills. We’re seeking someone with a positive attitude, good problem-solving ability, and a willingness to learn, who can deliver a high standard of customer service. Responsibilities • Gains familiarity with Field Service Technician practices and procedures. • Participates in assigned hardware and software trainings (on the job, classroom and web based). • Utilizes Diebold Nixdorf’s diagnostic tools to perform troubleshooting. • Performs hardware repairs and maintenance. • Cleans and adjusts and configures components. • Configures and installs applicable software. • Performs routine checks according to documented procedures. • Instructs and trains customers on usage and operation of installed hardware and software. • Participates in the implementation of measures to achieve agreed KPIs. • Assists with special projects as assigned. Qualifications Required Qualifications • Education or equivalent work experience required. • Ideally have worked providing one of the following IT, EPOS, Break Fix, Customer Support. • Good written and verbal communication skills. • Full, clean UK driver’s license required. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. LI-TM1 LI-Remote