KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1 Actively promote, develop and deliver a service to meet the needs of customers and communities
2 Provide a friendly, efficient and proactive service to customer excellence award standard.
3 Undertake the range of clerical, support and centre duties required by the post whilst being the first point of contact for welcomes, information, enquiries, registrations, ticket sales, bookings and financial transactions.
4 Perform various financial and administrative duties in accordance with procedures
5 Assist customer with general and complex enquiries using variety of sources and /or resources, referring to Community Facilities Manager as appropriate
6 The safe set up and dismantle of equipment for bookings including conferences, theatre events & exhibitions.
7 Record and provide statistics regarding income, usage, equipment, materials and bar sales
8 Assisting with staff training of new and relief staff
9 Ensure satisfactory handling of booking applications and confirmations.
10 Process orders and raise invoices through the allocated financial/procurement systems -Integra.
11 Produce and maintain documents and spread sheets using Microsoft Office software.
12 Display and monitor current information regarding activities and theatre performances on customer notices, display board, social media.& website
13 Carry out the banking of facility income and maintain adequate levels of change for business.
14 Deliver a high standard of customer service and maintain company dress code and standard.
15 Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements.
16 Undertake training in any aspect of facility procedures as required.
17 Keep all areas clean and tidy.
18 Maintain security of the office at all times, adhering to data protection policy and ensuring confidentiality is preserved.
19 Liaise with the Community Facilities Manager on the day-to-day operation of the facility.
20 Bring to the attention of the Community Facilities Manager any improvements that might increase the effectiveness or efficiency of the centre.
21 Pursue continuous professional development and contribute to the continuous improvement of the Macphail Centre and High Life Highland as a whole.
22 Attend and undertake any training online or in person.
23 Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
24 Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Macphail Centre team.
25 Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.