Overview
About Us London Square is a leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since it was established in 2010, the award-winning company has delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.
About The Role & Team As the Head of Digital, you will lead the charge in driving the company’s digital transformation agenda. Your mission will be to design, implement, and optimize digital experiences across the entire customer lifecycle, from Lead Generation to Sales, In-Construction Management, Handover, and In-Life Property Management. This role will be critical to shaping the digital future of London Square while ensuring alignment with the broader Group digital strategy.
Responsibilities
* Digital Strategy and Transformation: Develop and execute a comprehensive digital transformation strategy, aligning with the Group’s overarching digital vision. Identify opportunities to modernize and enhance digital capabilities across all business functions, ensuring scalability and cost efficiency.
* Customer Journey Enhancement: Lead the redesign of end-to-end customer journeys, ensuring seamless, intuitive, and impactful digital experiences across web, mobile, and omnichannel platforms. Drive innovation in Lead to Sale processes, In-Construction Management tools, Handover journeys, and ongoing property management experiences.
* Platform And Technology Leadership: Oversee the implementation and optimization of advanced Salesforce CRM solutions, leveraging its capabilities to enhance customer engagement and sales processes. Lead initiatives for developing and maintaining high-performing websites (including JavaScript-based development) and mobile applications. Ensure effective integration of Oracle Fusion ERP and other enterprise systems to streamline operations. Utilize modern omnichannel marketing tools to drive SEM/SEO advertising campaigns, cookie management, and targeted/retargeted marketing efforts.
* Digital Marketing And Analytics: Build and execute data-driven digital marketing campaigns to attract and retain customers, leveraging advanced analytics to optimize performance. Enhance cookie management and ensure compliance with privacy regulations while improving retargeting and personalization efforts.
* Team Leadership And Collaboration: Manage the digital function for the UK business, ensuring cross-functional alignment and collaboration. Foster a strong partnership with the Group digital team to leverage shared resources, tools, and best practices while reducing redundant investments. Lead and inspire a high-performing digital team, empowering them to achieve the company’s digital transformation objectives.
* Hands-On Execution: Be prepared to roll up your sleeves and take an active role in project execution, from concept to delivery. Influence stakeholders at all levels with a collaborative, solutions-oriented approach to drive organizational change.
Key Skills & Experience
* Proven experience as a Head of Digital or equivalent leadership role within digital-native businesses.
* Extensive experience with Salesforce CRM and its advanced features, including automation and analytics.
* Expertise in digital experiences across mobile app development, website development (JavaScript proficiency), and Oracle Fusion ERP integration.
* Deep knowledge of modern omnichannel marketing tools, including SEM/SEO advertising, cookie management, and audience targeting/retargeting strategies.
* Strong track record in implementing large-scale digital transformation projects, with measurable business outcomes.
* Excellent leadership, stakeholder management, and influencing skills to drive change across diverse functions.
* A hands-on mindset with the ability to balance strategic vision with operational execution.
What’s in it for you? / Benefits
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
* Competitive compensation package, car allowance and discretionary bonus.
* Private Medical Insurance.
* Group Pension Scheme and Life Insurance.
* 25 Days holiday plus bank holidays including a holiday trading scheme and long service days.
Additional Benefits
* Mobile Phone Allowance
* Dental Cover
* Bupa Employee Assistance
* Virtual GP Service
* Salary sacrifice scheme for electric vehicles
* Cycle to Work
* Gym Membership corporate discounts
* Health Cash Plan
* Perkpal (shopping discounts)
* Tech Scheme
* Payroll Giving
Our Commitment
London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email careers@londonsquare.co.uk.
At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.
As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy.
Privacy Policy & Cookies | London Square.
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