Summary The apprentice will provide general admin support to the Rheumatology team, including filing, answering calls, responding to emails, maintaining systems and databases, creating documents, booking appointments for patients, typing letters to patients and GPs, and handling enquiries from managers, staff, and service users. Wage £14,526.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Full time position. 37 hours a week Start date Monday 27 October 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Communicate with secretarial and clinic teams regarding patients procedure details and instruction, at times communicating directly with patients to arrange. Receive correspondence related to patients e.g. via email and telephone. Request and receive medical records if required and and tracer appropriately. Compile agendas and circulate minutes for Specialty Business and Audit meetings. Interpret and transcribe medical correspondence. Ordering and receipting of stationary. Maintenance of repeat prescriptions for patients. Where you'll work YEOVIL DISTRICT HOSPITAL HIGHER KINGSTON YEOVIL SOMERSET BA21 4AT Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider YEOVIL COLLEGE Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule You will be completing a level 3 Business Administration apprenticeship through Yeovil College. You will fully be supported in your learning and development and complete an educational pathway through Yeovil College. More training information Online video masterclasses Optional but encouraged, value added in person sessions across Year 1 Requirements Essential qualifications GCSE in: English (grade Grade 9 – 4 / A* - C) Maths (grade Grade 9 – 4 / A* - C) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Other requirements This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. About this employer Yeovil Hospital is an acute hospital run by Somerset NHS Foundation Trust. The hospital cares for approximately 185,000 people, primarily in south Somerset, North and West Dorset and parts of Mendip. The hospital provides a full-range of clinical services, including general medicine, cardiology, general surgery, orthopaedic surgery, trauma and paediatrics, with an emphasis on enhanced recovery – this means the hospital helps people to recover as quickly as possible so they can return home. The hospital also works hard to keep our waiting times as low as possible, meeting and exceeding the standards demanded of us through national targets. https://www.somersetft.nhs.uk/yeovilhospital/ (opens in new tab) Company benefits NHS pension scheme. Generous annual leave allowance. Access to Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. Disability Confident A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview. After this apprenticeship After completing a Business Administration Level 3 apprenticeship, individuals can progress into more senior administrative roles such as Office Manager, Team Leader, or Executive Assistant. With experience, further training, or qualifications, there are also opportunities to move into specialist areas like HR, finance, or project management. Ask a question The contact for this apprenticeship is: YEOVIL COLLEGE Gabrielle Cobner studentrecruitment@yeovil.ac.uk 01935 845380 The reference code for this apprenticeship is VAC1000344128.