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Ilkley, Yorkshire and the Humber, United Kingdom
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Full Job Description
Job Overview
At Ilkley IT Services, we are passionate aboutproviding cutting-edge IT solutions that empower businesses acrossWest and North Yorkshire. As a Managed Service Provider (MSP) with aproven track record of excellence, we specialise in creating tailoredIT services for small and medium-sized businesses, helping themoperate efficiently and securely.
Our approach isbuilt on trust, collaboration, and delivering exceptional service. Byjoining our close-knit team, you’ll be part of a company that valuesinnovation, flexibility, and the people behind the technology. If youthrive on solving complex problems, supporting businesses to grow, andworking as part of a dynamic and collaborative team, this is theopportunity for you.
In this role, you will take onresponsibilities spanning 1st, 2nd, and 3rd Line support, ensuringseamless service for our clients. This includes resolving everydaytechnical issues, tackling more advanced problems, and leadingimpactful IT projects.
Key ResponsibilitiesClient-Centric Support Across All Levels:
* Provideexpert 2nd and 3rd line support, resolving escalated and complextechnical issues with a focus on client satisfaction.
* Contribute to 1st Line support when required, answeringcalls, assisting with basic queries, and ensuring smooth day-to-dayoperations.
* Build strong, trust-based relationships withclients, delivering both remote and on-site support.
* As partof a small and agile team, you’ll need to be flexible and willing tohelp wherever needed—whether that’s troubleshooting an urgent networkissue, assisting with 1st line support, or stepping in on a clientproject.
Technical Expertise:
* Administer andmanage Microsoft 365 environments, including user accounts, security,and policy configurations.
* Troubleshoot and maintain networkinfrastructure, including VLANs, firewalls, Meraki, and Ubiquitidevices.
* Support and maintain Windows Server operatingsystems, including Active Directory, DNS, and Group Policy.
* Ensure robust disaster recovery and backup solutions.
Project Leadership:
* Lead IT projects, includingMicrosoft 365 migrations, SharePoint implementations, andinfrastructure upgrades, from planning through to execution.
* Collaborate with the team to enhance internal systems andprocesses, promoting greater efficiency.
KnowledgeSharing:
* Contribute to the internal knowledge base bydocumenting best practices and innovative solutions.
* Staycurrent with the latest IT advancements and bring forward ideas toenhance our client offering.
Qualifications & Experience Essential Skills:
* At least 3 years of hands-on IT support experience,preferably in an MSP environment.
* Strong expertise in:
* Microsoft 365 (user management, tenant migrations, securitypolicies, Entra, Intune, and Defender).
* Windows Server OS(Active Directory, DNS, Group Policy).
* Network setups andtroubleshooting (including VLANS, firewalls, and wirelessinfrastructure).
* Familiarity with tools like HaloPSA andDatto RMM.
* A full UK driving licence.
DesirableSkills:
* Certifications such as Microsoft or CompTIA (e.g.,A+, Network+, Security+).
* Knowledge of Meraki and Ubiquitidevices.
* Experience with ITIL frameworks or similar servicemanagement practices.
Personal Attributes:
* Aproactive, adaptable mindset with a focus on collaboration and clientcare.
* Excellent communication skills, with the ability toexplain technical issues clearly.
* Strong organisationalskills, with the ability to manage competing priorities and remaincalm under pressure.
* A strong team player willing to getstuck in and help wherever needed.
Why JoinUs?
At Ilkley IT Services, you’ll find more than just ajob—you’ll discover a place where your contributions matter and yourprofessional growth is prioritised. Here’s what we offer:
* Competitive Salary: Up to £35,000 based onexperience.
* Professional Development: Access totraining, certifications, and the tools needed to advance your career.
* We invest in our people: Whether it’s throughcertifications, mentorship, or providing you with exposure to avariety of technologies, we help you grow your career.
* Supportive Environment: A collaborative and friendlyteam culture where your ideas and input are valued.
* Generous Holiday Entitlement: 31 days per year(including bank holidays), with an additional 2 days after 2 years ofservice.
* Work-Life Balance: Alternating shifts withminimal out-of-hours requirements to ensure a healthy balance.
* Employee Perks: Bonus schemes and access toproductivity tools, such as ChatGPT Pro.
* Work in afantastic location: With scenic views of Ilkley Moor and a10-minute walk to the town centre
* A relaxed, friendly workenvironment: With a strong team spirit and no corporatebureaucracy.
Working Conditions
Thisrole is primarily office-based, with occasional on-site visits forinstallations or critical issues, occurring approximately 1–2 times aweek. Occasional out-of-hours work may be required to complete tasksthat cannot be completed during regular working hours.
Due to the nature of this role and our commitment to responsiveclient support, this position is on-site only, with no remote workingarrangements.
Working hours: Our supportdesk is open from 8 AM to 5:30 PM Monday through Friday. Techniciansalternate between two shifts, working from 8:00 AM to 4:30 PM and 9:00AM to 5:30 PM on a weekly basis.
If you’re seekinga role where you can develop your technical skills, collaborate with atalented team, and make a meaningful impact, we’d be delighted to hearfrom you.Apply today and take the next step in your IT career!
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