Team overview:
The
RDK Global Triage Team
within the RDK development team plays a critical role in ensuring the quality and reliability of TV and Broadband products. The team supports software deployment on CPE (Customer Premises Equipment) devices, collaborates with the release and engineering teams during integration, and leads issue investigation and live data monitoring. Our mission is to ensure optimal product performance and customer satisfaction. This role involves close collaboration with colleagues across the UK, India, and the US, offering a dynamic and truly international working environment.
Core Responsibilities:
As a key engineer of the team, you will be responsible for leading on-time, high-quality releases across a large number of devices. You will also be responsible for the complete release quality and triage lifecycle, which includes deployment, triage, mitigation, and tool development for software release operations. The position will require daily collaboration with the Development, Release, and QA teams. You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field. Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and resolve issues that affect release scope, schedule, and quality.
Your daily tasks:
* Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
* Troubleshoot E2E issues in broadband devices in various
RDK broadband [RDK B] components like Wi-Fi/Mesh, DOCSIS, Fiber, LTE,
or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.
* Diagnosing and resolving issues using Linux systems and networking protocols,
including packet capture analysis
* Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
* Leverage AWS technologies (S3, Athena, Quick Sight) to analyze data
from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
* Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.
Required Skill:
* Experience and strong ability in
C/C++, Python, and Linux experience.
* You'll also have experience with log management and analysis tools such as
Elastic Stack (ELK), Splunk, and Grafana
for data visualization and monitoring.
* Proven expertise in
at least one scripting language, such as Bash, Python, or Go
.
* Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers.
* Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
* Experienced in
Defect Tracking Tools such as Jira
* SCM Tools - Git & GitHub
* SQL and/or Amazon Athena experience
.