Join us at Flogas and we’ll support you with training, benefits, and opportunities to grow within our 1,350‑strong team.
Flogas is powered by people dedicated to delivering the right energy to customers in homes and businesses across the country. From drivers to technicians, customer experience experts to site managers, engineers to electricians – we work together as a team of experts to provide the best possible service.
Sales and Service Support Administrator
As a Sales and Service Support Administrator based at our head office, you will report to the Consumer Support Team Manager and oversee day‑to‑day admin processes for DCH bulk operations.
Responsibilities
* Process all domestic and metered tank transfer paperwork for incoming and outgoing switches.
* Process new installation paperwork for the domestic and metered customer base.
* Handle all domestic and metered change of ownership, updating accounts and sending new agreements.
* Process domestic and metered contract returns and update customers’ accounts accordingly.
* Raise invoices and credits for customers within agreed limits.
* Process orders for managed customers, including key accounts and home parks.
Qualifications
* Good computer skills, including MS Outlook, Word and Excel.
* Strong attention to detail and accuracy.
* Excellent customer service and telephone manner.
* Experience handling a high volume of customer accounts and call volume.
* Demonstrated numeracy and literacy skills.
* Excellent organisational and time‑management skills.
* Ability to make decisions within designated authority levels.
* Capability to manage complex products, systems and customers.
* Ability to work under pressure and adapt in a dynamic work environment.
Benefits
* Discretionary bonus.
* Enhanced pension scheme.
* Life assurance.
* Employee Assistant Plan (EAP).
* Health plans, well‑being support, free flu jab and eye‑care vouchers.
* Extensive discounts from partner brands and major retailers.
* 25 holidays plus bank holidays and one additional volunteering day (prorated based on contracted hours).
* Enhanced family‑friendly leave.
Flogas is an equal‑opportunity employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. All candidates will be treated fairly and with respect.
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