Were looking for a highly organised, proactive, and people-focused Kia Academy Coordinator to support the delivery of our national training programmes for the Kia dealer network. This role is perfect for someone who thrives in a busy environment, enjoys working with a wide range of stakeholders, and takes pride in delivering excellent service. Youll play a key part in ensuring our product, sales, and aftersales training runs smoothly, our systems are accurate and up to date, and our dealer partners receive the support they need to grow their skills and knowledge. What Youll Do: Coordinate training activity for the Kia dealer network, including booking delegates, preparing attendance lists, arranging lunches, and supporting on-site training days. Manage inbound enquiries via phone, email, and chat, and making outbound calls to promote course participation. Support both Technical and Non-Technical training programmes, including preparing reports, booking courses, arranging materials, and issuing joining instructions. Complete monthly KPI reporting, including utilisation analysis, NPS results, and online training completion rates. Maintain accurate LMS data, including dealer staff information, course schedules, and compliance with GDPR. Monitor and update Kia Academy website content, uploading eLearning modules, and supporting troubleshooting and issue resolution. Deliver 1:1 online training sessions for new dealers/users on Academy systems and e-learning. Work closely with internal departments, the Kia dealer network, and external suppliers to ensure a seamless training experience. Support the wider Academy team with additional tasks as required. What Were Looking For: Educated to GCSE level or above. Previous experience in administration or customer-focused roles is desirable. Strong communication skills with a confident, courteous telephone manner. Excellent IT skills, particularly in Word, Excel, PowerPoint, and Outlook. Highly organised, able to prioritise effectively, and comfortable managing multiple tasks. Self-motivated, reliable, and confident working independently. Strong interpersonal skills and a collaborative mindset. Your Package Includes: Salary: up to £27,000 per annum Hours: MonFri, 8:3017:00 (37.5 hrs/week) Annual Leave: Starting at 25 days bank holidays (including a 3-day Christmas shutdown) Benefits: Private health cover, Death in Service, Length of Service rewards which includes things like - extra leave, retention bonus, enhanced maternity, birthday off, and more! Location: Derby, Derbyshire Why Kia? At Kia, our values guide everything we do. We care for people, collaborate as one team, empower each other, push boundaries, and strive for excellence every day. We look for optimism, creativity, resilience, and a willingness to grow. Skillnet is an equal opportunities employer. This job description describes (but does not limit) the main duties and responsibilities of the job. These are subject to variation by Skillnet as is necessary to respond to changes to the business, both internal and external. Our Safeguarding Commitment Skillnet places the highest importance on Safeguarding and Prevent, and the safety and wellbeing of our learners is paramount. This policy sets out our commitment to safeguard and promote the wellbeing of our learners by listening, supporting and respecting learners, and prevent young people and vulnerable adults becoming the victims of abuse, neglect, or radicalisation. It does this in several ways: Identify a director and a member of the Senior Management Team for the overall responsibility for Safeguarding our learners. To maintain a Safeguarding and Prevent Risk Assessment and Action Plan that identifies risks and highlight actions taken to protect learners. By education and training to develop all learners resilience to abuse and radicalisation, to know how to stay safe on and offline and to develop the skills needed to keep themselves safe. By establishing an induction training programme that includes detailed Safeguarding and Prevent modules for both learners and staff. To adhere to IT security policies and practices and review regularly to encourage safe working practices for all. To keep colleagues well-informed with updates about Safeguarding and Prevent delivered through frequent 121s, team meetings and hot topics. Confidentiality we will only share private and sensitive information about a learner when it is in the best interests to do so, e.g. if there is a Safeguarding concern. Regulated Activity This role is subject to regulated activities as defined by our safeguarding policy. DBS Check Please note that the successful candidate will be subject to a full enhanced, barred list DBS check.