Job Title: Reception Manager / Head Receptionist
Hours: 42.5 hours per week, 5 days out of 7 days
Pay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full‑time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key Responsibilities
* Overseeing check‑in/check‑out of guests, handling inquiries and special requests, and managing a reception team.
* Ensuring a smooth and efficient guest experience.
* Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
* Manage all front desk operations, including check‑in/check‑out, guest inquiries and supporting reservations.
* Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
* Handle guest complaints and special requests, such as room service, taxi bookings, or wake‑up calls.
* Use sales skills to promote additional hotel services and facilities.
* Work with senior management to improve service standards through performance analysis and reporting.
Required Skills and Experience
* Demonstrated ability to lead and motivate a team.
* Strong focus on providing excellent guest service.
* Experience in managing front desk operations, supporting reservations, and guest relations.
* Proficiency with property management systems; booking and reservation systems is required.
* Excellent communication and interpersonal skills.
* A minimum of two years in a similar role is required.
Benefits
* Company pension
* Free parking
Job Types: Full-time, Permanent
Work Location: Onsite
Please click ‘Apply' to forward a copy of your CV.
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