Technical Support Proftech Talent are working with Motormax on the recruitment of Technical Support to join their Shenstone based team. Motormax specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work. They are a rapidly growing business and are wanting to extend their dedicated and focused team. As Technical Support you'll join the existing service team and work alongside the R&D department. As Technical Support you will need to have/be: Exemplary customer service standards Good knowledge of MS office Excellent communication skills Strong attention to detail Strive to achieve high standards and take pride in any work undertaken Excellent organisation and time management skills with an ability to meet deadlines Ability to work co-operatively and collaboratively with all levels of employees and management Ability to act and operate independentlyDetails: Salary: £24, 000 Working Hours: Full time, Monday - Friday, 9.00am - 5.00pm Location: Shenstone, Lichfield Duration: PermanentRole of Technical Support: To assist in projects ensuring timelines and deliverables Technical liaison between factories and customers Design spec for project work To assist in all R & D involved in any new projects To provide written briefs Make site visits to monitor projects as required To assist with prototype and new product installation on a mix of vehicles including cars, vans, HGV, Plant, Bus and Coach To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides To provide both in-house and external technical training as required To complete customer hand over with driver instructions To provide technical support internally and to external customers, supporting the installation of our products To evaluate and improve our customer support from inbound calls and customer feedback To manage vehicle and product application guides including any amendments with new vehicle releases To be included in the companies RMA process including testing and logging of parts.Benefits of working as Technical Support: 20 days plus bank holidays Free onsite parking Pension scheme