Overview
We\'re looking for a skilled Service Engineer responsible for inspecting, maintaining, and installing a wide range of security systems, including intruder alarms, fire alarms, CCTV, and access control systems. This is an exciting opportunity to work in a fast-paced, dynamic environment with the chance to make a real impact on system reliability and customer satisfaction. We are also looking for a Service Engineer located in Liverpool and Installation Engineers in Surrey, Hampshire and surrounding areas. If you wish to apply for any of these roles, please reach out directly to taylor.macbeth@pointer.co.uk.
Responsibilities
* Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security.
* Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines.
* Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently.
* Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour.
* Actively participate in the standby and call-out rota, responding quickly and effectively to urgent service requests.
Qualifications
* At least 5 years of experience in the security or electrical industry, with a strong focus on the installation, maintenance, and servicing of access control, CCTV, and fire alarm systems.
* Proven experience in a service environment, particularly in security systems.
* Relevant qualification or equivalent experience in the electrical or security industry.
* Experience with IDS - Galaxy, IP CCTV, and other security technologies is highly preferred.
* Excellent problem-solving skills and the ability to work independently.
* Exceptional communication and interpersonal skills.
* Full, current driving license.
Benefits
* Competitive salary with an annual review
* Career progression, mentoring, and training
* Pension & employee referral scheme
* Flexible working & generous holidays
* Life assurance, private GP access, flu jab
* Employee discounts & company car (eligible roles)
* Join a team where your expertise, drive, and passion for growth are valued. Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.
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