We are looking for an Account Manager to join our team in the defence sector at Wincanton on a 12 month secondment. You will effectively lead the contract-level strategy and manage the overall relationship between Wincanton and our customer's business to deliver an agreed annual budget including organic growth targets coupled with outstanding customer service and contract governance, all whilst supporting retention efforts of our key contracts.
This role will require national travel with some overnight stays as and when required. The successful candidate must complete background checks to SC level.
Why Wincanton?
* Unrivalled salary £42,000 per annum
* Monday to Friday 37.5 hours per week
* 25 days holiday plus bank holidays
* Retail Discounts - supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
* Extensive training opportunities with funded accredited courses
* Friends and Family Apprenticeships - Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too!
* Cycle 2 Work Scheme
* Holiday Trading
* Healthcare Cash plan
* Dental Cash plan
* Pension Accident Insurance
* Payroll Giving
* Eye Care Vouchers
* Online GP Access
* Hospital Plan
* Death in Service Benefit
* Retirement Courses
* 50% discount on RAC cover
* Discounted Gym Memberships
* Extended Employee Assistance Programme including free financial and legal advice
Day to Day
* Serve as the lead point of contact for all client account management matters, including requests and issue escalations as needed.
* Take responsibility for contract governance on dynamic customer accounts
* Achieve and maintain trusted advisor' status with customer and leverage this to drive growth and retention of key accounts
* Maintain internal senior engagement to drive progress, support and escalation on key projects by representing the voice of the customer'
* Lead and manage a small team of Account-Management Executives, enabling their performance, and supporting in their own scope of work.
* Review, and take responsibility for the Key Account Plans
* Develop and execute Customer satisfaction improvement plans
* Achieve all agreed annual revenue, organic sales, and profit targets
* Working closely with Operational Leads to develop a strong pipeline of opportunities within Salesforce & Quip
* Organise and lead appropriate business cadence to include regular, formal reviews and reports
* Ensure the timely and successful delivery of compelling value propositions and solutions according to customer needs and objectives.
* Organise, attend, and exploit hospitality and entertaining opportunities
* Negotiate contract terms through to final sign off
* Monitor all up-and-coming contract renewals, preparing for continuation and/or expansion of offering
What will you bring?
* Logistics / market industry experience (essential)
* Proven work experience as an Account Manager or relevant role
* Experience delivering client focussed solutions to customer needs
* Proven ability to work multiple projects at all times whilst maintaining sharp attention to detail
* Good commercial awareness and a commitment to providing customers with the highest standards of service
* Demonstrable ability to communicate, present and influence key stakeholders at all levels of the client's organisation including executives and c-level
* Innovative views
* Strong verbal and written communication skills
* Excellent listening, negotiation and presentation abilities
Wincanton's Commitment
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton's deep knowledge and expertise in our field, constitute a superb platform for your professional development.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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