Job Summary
Care co-ordinators help to co-ordinate and navigate care across the health and care system, helping people make the right connections, with the right teams at the right time. They can support people to become more active in their own health and care and are skilled in assessing peoples changing needs. Care co-ordinators are effective in bringing together multidisciplinary teams to support peoples complex health and care needs.
They can be an effective intervention in supporting people to stay well particularly those with long term conditions, multiple long-term conditions, and people living with or at risk of frailty.
Main duties of the job
The Care Co-ordinator will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include administrative duties and support for the Practice. This role will include supporting the Safeguarding Lead GP and supporting practices to maintain high levels of Safeguarding good practice. You will be expected to develop, plan and run health promotion events with the team to enhance patient care and communication.
The Care Co-ordinator will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.
About Us
Unity Primary Care is a Wolverhampton based General Practice Federation.
The launch of Unity Primary Care heralded the start of a new era in healthcare for the diverse community of Wolverhampton.
Wolverhampton is one of a few Millennium Cities with a population of approximately 260,000 based in the West Midlands and is one of the largest cities making up the Black Country.
The members of Unity Primary Care are all representatives of 12 practices based across the city.
The practices remain independent organisations, whilst collaborating for the further development of local primary care services.
This collaboration was prompted by launch of Primary care Networks which seeks to make general practice resilient and fit for the future.
This post will be hosted in one of our West practices - Pennfields Medical Practice.
Details
Date posted
13 February 2026
Pay scheme
Other
Salary
£14.06 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
W
Job locations
Pennfields Health Centre
Upper Zoar Street
Wolverhampton
West Midlands
WV3 0JH
Job Description
Job responsibilities
Practice Support:
To be a first point of contact for patients requiring general information relating to the practice: procedures, registration, care preferences, queries on services and navigation to services
To ensure a clear line of communication is set with Pennfields to the team
To work closely with Pennfields to ensure they understand your role, where you are based, how to contact you and what to direct to you.
Participating in the administrative and professional responsibilities of the practice team supporting the Hub Manager and Supervisor.
Attending and participating in practice meetings as required
Ordering and display of Health Promotion materials, MJOG campaigns, ACCU-RX messages to patients, ensuring languages are considered and supplying specific materials to the demographic
Monitoring the usage of appointments ensuring that clinics are well utilised and appropriately used.
Monitoring effectiveness of the practice systems and reporting any problems or variations to the Hub Manager. Supporting design and implementation of system changes and efficiencies through promotion and training
To effectively achieve Public Health Campaigns/IIF within the Hub Managers guidance. To ensure that patients have invites, this is recorded and all aspects of the achievement I recorded. To support staff in understanding the areas and requirements to ensure a whole team approach.
To support the educating and developing practice staff utilising the Reception Manual and promoting active care navigation
To manage campaigns to include the design and quality of the waiting room and whole practice information, ensuring all information is relevant, important and updated. To ensure promotional materials are available to patients.
To actively promote carers support and health checks
To support patient engagement and development of the PPG
To promote online services and sign up patients
To ensure there are marketing and promotional materials available to the patients and for events
To organise and lead promotional events to include invites to patients, stall holders, and health promotion in line with campaigns and current health inequalities
To support seasonal activity such as sending out flu invitations, helping to man clinics and promotion of advertised clinics to patients. Create posters, communicate with all teams on clinic and help to support patient navigation and uptake
To support access figures, producing and displaying DNA figures and actively planning how to improve these, to review empty slots in clinics for usage, promote PCN appointments and ARRS roles
To actively seek out patient feedback using various tools such as FFT/self check in data/patient questionnaires etc and feeding back to all staff groups and patients themselves
To support the smooth running of total triage and maintaining high quality phone statistics by supporting the staff, experience of all aspects of Reception roles is ideal
To ensure that clinical rooms and waiting rooms have the relevant information needed to support clear and safe working, to include information around coding and support to achieve targets i.e. Enhanced services coding, flu campaign posters, campaigns, health opportunities etc.
To be actively involved and review specific target areas within Health Inequalities
To continue with professional development to improve outcome for service and patients
To develop and grow the role to suit the needs of the patients and to assist in the delivery or efficient and safe services
Reporting
To be actively involved with QOF/PCF/IIF at practice level and be able to demonstrate participation in success
To show active campaign calendars and actions
To be able to act on and demonstrate actions that arise from Friends and Family testing
To Support active increase of NHS APP events at your practice
To be able to demonstrate outcomes from PPG/patient feedback and improved DNA
To report on staff development and training to support active signposting
To report care navigation figures and social prescribing referral data
Reporting and actions around appointment usage
Work with Business Intelligence to develop robust reporting mechanisms for presentation
Job Description
Job responsibilities
Practice Support:
To be a first point of contact for patients requiring general information relating to the practice: procedures, registration, care preferences, queries on services and navigation to services
To ensure a clear line of communication is set with Pennfields to the team
To work closely with Pennfields to ensure they understand your role, where you are based, how to contact you and what to direct to you.
Participating in the administrative and professional responsibilities of the practice team supporting the Hub Manager and Supervisor.
Attending and participating in practice meetings as required
Ordering and display of Health Promotion materials, MJOG campaigns, ACCU-RX messages to patients, ensuring languages are considered and supplying specific materials to the demographic
Monitoring the usage of appointments ensuring that clinics are well utilised and appropriately used.
Monitoring effectiveness of the practice systems and reporting any problems or variations to the Hub Manager. Supporting design and implementation of system changes and efficiencies through promotion and training
To effectively achieve Public Health Campaigns/IIF within the Hub Managers guidance. To ensure that patients have invites, this is recorded and all aspects of the achievement I recorded. To support staff in understanding the areas and requirements to ensure a whole team approach.
To support the educating and developing practice staff utilising the Reception Manual and promoting active care navigation
To manage campaigns to include the design and quality of the waiting room and whole practice information, ensuring all information is relevant, important and updated. To ensure promotional materials are available to patients.
To actively promote carers support and health checks
To support patient engagement and development of the PPG
To promote online services and sign up patients
To ensure there are marketing and promotional materials available to the patients and for events
To organise and lead promotional events to include invites to patients, stall holders, and health promotion in line with campaigns and current health inequalities
To support seasonal activity such as sending out flu invitations, helping to man clinics and promotion of advertised clinics to patients. Create posters, communicate with all teams on clinic and help to support patient navigation and uptake
To support access figures, producing and displaying DNA figures and actively planning how to improve these, to review empty slots in clinics for usage, promote PCN appointments and ARRS roles
To actively seek out patient feedback using various tools such as FFT/self check in data/patient questionnaires etc and feeding back to all staff groups and patients themselves
To support the smooth running of total triage and maintaining high quality phone statistics by supporting the staff, experience of all aspects of Reception roles is ideal
To ensure that clinical rooms and waiting rooms have the relevant information needed to support clear and safe working, to include information around coding and support to achieve targets i.e. Enhanced services coding, flu campaign posters, campaigns, health opportunities etc.
To be actively involved and review specific target areas within Health Inequalities
To continue with professional development to improve outcome for service and patients
To develop and grow the role to suit the needs of the patients and to assist in the delivery or efficient and safe services
Reporting
To be actively involved with QOF/PCF/IIF at practice level and be able to demonstrate participation in success
To show active campaign calendars and actions
To be able to act on and demonstrate actions that arise from Friends and Family testing
To Support active increase of NHS APP events at your practice
To be able to demonstrate outcomes from PPG/patient feedback and improved DNA
To report on staff development and training to support active signposting
To report care navigation figures and social prescribing referral data
Reporting and actions around appointment usage
Work with Business Intelligence to develop robust reporting mechanisms for presentation
Person Specification
Experience
Essential
Committed to patient care and able to empathise with a wide variety of patients
High degree of organisation and effective time management
Effective and professional communication skills
IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages
Desirable
Primary care Experience
Target driven experience
Customer or patient service experience in a medical environment
In-depth knowledge of medical practices, treatments, procedures and plans
Special Requirements for the post
Desirable
An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations
An understanding and acceptance of own capabilities and awareness of own limitations
Ability to work without direct supervision and determine own workload priorities
Basic keyboard and computer skills
Excellent communication skills
Person Specification
Essential
Committed to patient care and able to empathise with a wide variety of patients
High degree of organisation and effective time management
Effective and professional communication skills
IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages
Desirable
Primary care Experience
Target driven experience
Customer or patient service experience in a medical environment
In-depth knowledge of medical practices, treatments, procedures and plans
Special Requirements for the post
Desirable
An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations
An understanding and acceptance of own capabilities and awareness of own limitations
Ability to work without direct supervision and determine own workload priorities
Basic keyboard and computer skills
Excellent communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Unity Primary Care
Address
Pennfields Health Centre
Upper Zoar Street
Wolverhampton
West Midlands
WV3 0JH
Employer's website
(Opens in a new tab)
Employer details
Employer name
Unity Primary Care
Address
Pennfields Health Centre
Upper Zoar Street
Wolverhampton
West Midlands
WV3 0JH
Employer's website
(Opens in a new tab)
LNKD1_UKTJ