Job Summary
The Adult Community Services Division of Birmingham Community Healthcare NHS Foundation Trust delivers a wide range of community‑based healthcare services. We are seeking a dedicated, eager to learn and hard‑working individual for a Band 6 Governance Support Officer secondment post based at Moseley Hall Hospital. The successful candidate will support the Divisional Governance Team and Leadership Team in facilitating, developing, delivering and implementing the Divisional Clinical Governance framework.
Main Duties
* Assist with a wide range of Clinical Governance and Assurance functions, including administrative and clerical tasks to improve quality and patient safety processes.
* Provide high‑quality input to the Divisional Governance Lead and Leadership Team to achieve compliance with relevant external and internal standards, regulations, policies and requirements.
* Facilitate patient safety events/incidents, risk management, complaints and PALS processes.
* Offer support and guidance to divisional services/managers on the management of medical devices across the division.
* Coordinate and prioritise governance tasks related to Health and Safety, Subject Access Requests and other requests covered under the Information Governance framework (e.g., FOI, CHC, LeDeR, Coroners).
* Handle patient medical records and other sensitive and confidential documentation.
* Facilitate actions and escalations arising from National Patient Safety Alerts, NICE guidance and CQC requests, inspections, audits and quality and assurance visits/reviews.
Professional Qualifications
* Educated to degree level or equivalent.
* Significant experience of working in health services.
* Willingness to undertake training to develop new skills and competencies.
Desirable Qualifications
* Knowledge and understanding of a clinical governance function within NHS.
* Evidence of continued professional development relevant to the role.
* Practical understanding and application of risk management principles and clinical audit methodologies.
Experience
* Experience of working in a clinical governance, risk management, patient safety or other multidisciplinary teams.
* Proven ability to produce high‑quality written reports in various formats.
* Ability to prepare and deliver credible presentations to clinicians.
* Experience in extracting, analysing and interpreting data.
* Experience in using departmental systems and the internet/intranet to complete tasks.
* Experience analysing incidents, identifying trends and applying PSIRF principles.
* Knowledge of qualitative and quantitative evaluation and statistical procedures.
* Experience supporting quality improvement initiatives, such as handling patient complaints, investigating incidents and managing patient feedback.
* Commitment to patient‑centred care and improving patient outcomes.
Skills and Knowledge
* Excellent communication skills, demonstrating respect, compassion and professionalism.
* Strong analytical skills and a problem‑solving approach.
* Proficient in Microsoft Office packages, including Excel, Word and PowerPoint (intermediate to advanced level).
* Effective time management, methodological approach and strong organisational skills, including ability to work to tight deadlines.
* Understanding of confidentiality and handling of sensitive information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Certificate of Sponsorship
Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer Details
Birmingham Community Healthcare NHS Foundation Trust
Address
Moseley Hall Hospital
Alcester Road
Birmingham
B13 8JL
Employer's website
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