To provide comprehensive administrative and operational support to the practice, ensuring the smooth day-to-day running of services and supporting the delivery of high-quality patient care. The postholder will oversee the daily management of Anima triage, coordinate staffing cover and rotas, support compliance and governance activities, and contribute to effective communication across the practice team. Depending on experience, the role may include line management responsibilities.
Main duties of the job
* Oversee the daily management of Anima triage and coordinate staffing cover.
* Prepare and maintain staff rotas.
* Provide administrative support to the Practice Manager and wider team.
* Prepare correspondence, reports, presentations, and practice documentation.
* Manage incoming and outgoing communications and maintain confidential records in line with GDPR and NHS requirements.
* Organise meetings, prepare agendas, take minutes, and monitor action logs.
* Produce and distribute internal communications, including staff newsletters.
* Coordinate staff inductions, mandatory training, and monthly training sessions.
* Monitor staff compliance with mandatory training requirements.
* Support the review and implementation of practice policies and procedures.
* Collate KPI data and support performance reporting.
* Maintain and update the practice website and social media platforms.
* Undertake monthly compliance audits and support governance activities.
* Assist with health and safety compliance and preparations for inspections or audits.
* Order office supplies and provide reception cover when required.
The successful candidate will be highly organised, possess excellent communication skills, and be able to manage a varied workload while maintaining confidentiality and professionalism at all times. Experience in a GP practice or NHS setting and familiarity with Anima are desirable.
About us
We are a large, friendly practice in the thriving community of Burton Latimer, a small town just a few miles outside of Kettering. We are a 5 GP partnership with a list size of over 14,000 patients. We are part of a Primary Care Network, working collaboratively with 1 other practice to deliver a wide range of patient services in the rapidly changing world of Primary Care.
Qualifications
* Educated to at least GCSE level or equivalent including maths and English (grade C/4 or above)
Personal Qualities and Requirements
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Comfortable in a fast‑paced environment
* Ability to work under pressure
* Flexibility to work outside of core office hours
Experience
* Previous administrative experience, preferably within a healthcare, NHS, or GP practice setting.
* Excellent organisational and time management skills.
* Strong written and verbal communication skills.
* Proficient in Microsoft Office applications.
* Ability to handle confidential information with discretion.
* Ability to work independently and prioritise a varied workload.
* Experience of working within a GP practice or Primary Care Network (PCN).
* Knowledge of NHS systems and processes.
* Experience of rota management and staff training coordination.
* Previous supervisory or line management experience.
* Familiarity with Anima or other online consultation/triage systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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