NEW VACANCY! (PK9195)
INTERNAL ACCOUNT MANAGER / ESTIMATOR
NORTH EAST (Please contact me for further location details)
SALARY GUIDE: CIRCA £28K (Flexible Depending on Experience)
HOURS OF WORK: Monday to Friday - 9am till 5.30pm
Our client is a privately owned BRC accredited carton manufacturer based in the North of England. They sell into a range of markets including finance, FMCG, manufacturing, communications, cosmetic, beauty, household, DIY, and pet care markets.
They are currently recruiting for a highly organised and commercially aware Internal Account Manager to support clients across litho printed carton packaging, commercial print, direct mail, and fulfilment. This is a dynamic, client-facing role responsible for managing customer enquiries from initial quotation through to final delivery. Candidates should have experience in at least one of these sectors, with a strong preference for those who have worked with litho printed carton packaging.
Key Responsibilities:
Be the key internal point of contact between clients and production teams, ensuring all projects are delivered accurately, on schedule and within agreed budgets
Manage incoming client enquiries, interpreting briefs and specifications accurately
Prepare detailed estimates and create customer quotations using the company's Management Information System (MIS)
Process and convert orders into internal job instructions within the MIS
Raise internal requisitions and purchase orders through the MIS system
Develop and maintain critical paths to ensure projects stay on schedule
Coordinate with production, pre-press, purchasing, logistics, and fulfilment teams
Liaise with external suppliers where necessary
Proactively manage timelines, flagging risks and resolving issues
Handle internal and external queries professionally and efficiently
Maintain accurate job records and documentation within the MIS system
Ensure projects meet quality standards, cost targets, and customer expectations
Build and maintain strong client relationships to encourage repeat businessRequirements:
Experience within litho printed carton packaging, commercial print, direct mail or fulfilment environments
Strong knowledge of print production processes and industry terminology
Proven experience working with a MIS System, ideally Tharstern MIS
Experience preparing estimates, managing job costing and coordinating production workflows
Ability to interpret artwork specifications and understand production requirements
Excellent organisational skills with the ability to prioritise workload effectively
High level of attention to detail and accuracy
Strong communication skills when working with both internal teams and external clients
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Competent in using Microsoft Office
Proactive, with a solutions-driven approach to problem solving
Able to remain calm and effective when working under pressure
Strong commercial awareness and understanding of business priorities
Team-oriented, with a collaborative and supportive working style
Customer-focused, with a commitment to delivering excellent service