Client Success Executive To support continued growth, we are looking for a Client Success Executive to join our team.
Birmingham (Hybrid / remote available)
Full time/Part Time.
Salary: £32K-£38k (depending on experience)
Benefits: ‘Employment Ownership Trust (EOT)’ tax-free company bonus scheme; flexible working; regular team building events and Socials.
Career & Personal Development: Learning and development programme, continuous professional development opportunities, well-being programme.
We continue to grow the teams across all departments to allow us to add to the existing talent who are driving significant growth for our clients and for CNS.
We offer a generous benefits package and a great environment; We work with well-known national brands as well as regional clients. We are a results-led media agency and have been awarded a catalogue of awards which evident our success to our team and clients, including -
2023 Drum Awards Marketing EMEA
2025 Double Award Winner via Northern Digital Awards
You will work collaboratively with Sales Directors and Account Directors across new and existing clients to help deliver successful campaigns and ensure smooth client transitions. Full responsibility for your own list of existing clients plus ongoing new client wins for you to support onboarding and growth. You will also play a key role in supporting wider client strategies and ensuring the highest standard of service across a diverse client base operating across both private and public sectors.
The successful candidate will be responsible for onboarding new clients post-sale, supporting the servicing of key accounts, and collaborating with senior team members on client strategies. The role also includes attending sales pitches with the Sales Directors to ensure early relationship building, working closely with internal teams across Media Planning & Buying, Creative and Digital, and presenting strategies and reports back to clients. If you enjoy working within a client-focused, service-driven setting, this is the role for you..
Supporting Sales Directors by attending client pitches to ensure a seamless transition into account management.
Supporting Account Directors in client servicing and staying fully up-to-date on client activity.
Preparing and delivering proposals and post-campaign reporting with support from the Account Director where required.
CNS is committed to supporting personal training and ongoing professional development.
Building client trust and developing strong, lasting relationships.
Proactively servicing existing clients to deliver campaign results and drive revenue growth.
Collaborating on strategies that enhance client performance and satisfaction.
Keeping clients informed of campaign performance and wider service opportunities.
Account management or client services experience is essential.
Previous exposure to the media/marketing industry (preferred but not essential).
Proven organisational and time management skills, with the ability to deliver to deadlines in a fast-paced environment.
Experience working with CRM and planning systems.
Excellent communicator, with a focus on delivering outstanding client service and building strong relationships.
Confidence in presenting strategies, reports, and advertising solutions to a wide range of clients.
Diversity & Inclusion
CNS Media Ltd are passionate about creating a workplace that promotes and celebrates diversity. Our diversity and uniqueness not only drives but empowers our creativity.