Responsibilities
Our Supported Housing Officers provide excellent front-line tenancy liaison services to our supported housing residents dealing with a range of tenancy matters including assessment that accommodation meets the needs of the person, supporting customers to manage their rent accounts, sustain their tenancies individually or through multi-agency working, and provide advice on a range of tenancy management issues including housing benefit. Establish and maintain good working relationships with all support providers, local authorities, and other external agencies, reporting safeguarding concerns. You will conduct site visits/inspections to ensure compliance in accordance with Housing Solutions Health and Safety and Fire Safety Policies and Procedures, getting to know our customers and building strong relationships across our supported housing schemes.
Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.
Qualifications
You must have experience of working in a housing management and/or housing support service as well as experience of partnership working with local authorities, healthcare and other public bodies, as well as voluntary organisations. You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with customers who have a range of support needs and assessing customers’ risks and needs and developing support plans, which lead to the promotion of independence and reduce the overall risk and needs in the identified areas. You will be an effective communicator both verbally and in writing.
Ideally, you will have a recognised qualification in Housing Practice. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.
The successful applicant will require an enhanced Disclosure and Baring Service (DBS) certificate which is considered satisfactory to Housing Solutions.
You will need to be able to drive and have use of a car insured for business use and a full, clean UK driving licence.
Employee Benefits
We offer a substantial benefits package including company pension contributions of up to 14%, generous annual leave and the ‘Healthy Lives, Healthy Minds’ programme. Our commitment to Learning and Development is evident across the organisation, with broad development funds and in‑house development programmes and sponsorship through our development fund.
We are committed to being an equal opportunities employer and fostering a diverse and inclusive workplace. We proudly welcome candidates from all backgrounds and experiences and are a Disability Confident Employer under the Government’s Disability Confident Scheme. https://www.gov.uk/government/collections/disability-confident-campaign
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