About the Role
Do you find that “Sales” isn’t for you, but you enjoy the satisfaction of retaining customers and getting them the best service for their needs?
At In-SYNC, you’ll use your customer service talents to engage with our customers, sell the benefits of our service, and offer alternative products to suit their needs to drive customer retention.
Join us as a VAT Support Exec and discover a role that offers diverse challenges and rewarding outcomes.
Job Opportunity
You’ll have varied daily interactions, with responsibilities such as:
* Contacting customers who wish to deregister, selling the benefits of our services or offering alternative products.
* Identifying cross-selling opportunities to ensure customers are using the maximum number of services available.
* Establishing gaps in customer data and following up to ensure applications are progressed swiftly.
* Managing the deregistration process where necessary.
* General administration, including maintaining digital customer records and managing the in-house ticking system for the department.
The key to this VAT Support Exec role is a passion for customer service. If you have experience as a customer service advisor, sales advisor, customer service representative, or similar, we’d love to hear from you.
Essential Skills
Interested? Here’s what you’ll need…
* A background of working in a fast-paced customer service position, ideally within an office/phone-based environment.
* IT literate with working knowledge of Microsoft Word, Excel, and Outlook.
* Confident and clear communicator, both over the phone and in writing, and comfortable being on the phone for most of the day.
* Excellent organisation and time management skills, with the ability to work independently using initiative or follow direction.
* Comfortable prioritising tasks and handling competing demands, even in high-pressure situations.
* Resilient, pro-active, and motivated to achieve targets, with a flexible approach to work
Desired Skills
* Fluency in Romanian would be an added benefit, but by no means essential.
Don't miss out on a role that offers something different; join us as a VAT Support Exec!
About Company
Are you IN-SYNC?
We're leading the way in self-employed financial services. Want to be part of it?
We’re a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment. At IN-SYNC, you’ll be challenged and trusted to use your expertise and initiative to grow.
We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.
If you’re looking for a career and not just a job, you’re in the right place. We like people with the courage to challenge, the hunger to succeed and the motivation to just get things done.
Benefits
On-site Parking
22 days annual leave, increases to 25 days with Length of Service
NEST Pensions Auto-enrolment
Cycle to Work Scheme
Professional study support and Training Partnership with ILM
Access to Medicash (Healthcare cash plan & additional perks)