Job Overview
An exciting opportunity has become availableto join our high performing Client Services team atParagon's Sheffield site as an Account Executive.
Acting as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations.
Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm
Hybrid working after 3 month probation has been successfully completed. 3 Days onsite and 2 days work from home
(Salary may be negotiable depending on experience)
Key Responsibilities
Work as part of the wider client services team to ensure all customers receive the best possible customer experience
Assisting the sales team by highlighting new opportunities
Communicate with customers using the most appropriate method of interaction including phone, email and video call
Attend face to face meetings as and when required
Ensure scheduled reports and tasks are completed in full and on time
Take direction from Senior Account Managers and Account Managers to support customer and team objectives.
Prioritise workload ensuring all requests are dealt with and completed on time
Provide keen attention to detail when processing orders and communicating customer requests to internal departments
Be commercial aware when pricing customer quotes
Build strong working relationships with customers, suppliers and internal teams.
Manage customer requests and coordinate with internal and external teams to ensure expectations are delivered.
Work across multiple IT systems and programmes simultaneously.
Skills and Attributes we are looking for
Someone who is able to workindependently and as part of a team, ensuring individual and team objectives and targets are achieved
Excellent customer service and communication skills with the ability to create and sustain valuable relationships
Proactive and organisedwith a keeneye for detail
Proven experience within a Customer focused or Client facing environment
Can work across multiple IT systems and programmes simultaneously
Can work under pressure without dropping service levels
Maintain high levels of professionalism at all times
Contribute to ideas for improvement and be accepting of change
Benefits include
Employee Benefits Platform
Career development
Reimbursements
Bupa Cash Plan
Electric Vehicle Scheme
Cycle to work Scheme
Financial Health Check
Wellbeing, Legal, Personal finance support
Employee Assistance Programme
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
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