Job Description
This role can be based within commuting distance of any of our 19 offices, including Carlisle, Leeds, Newcastle, Manchester and Glasgow.
About Us
Armstrong Watson are a trusted and leading independent Accountancy and Business Advisory firm based in the North of England and Scotland. Our services and advice are all centred around our Quest to support our clients to achieve prosperity, a secure future and peace of mind, which cannot be achieved without the expertise of our dedicated and valued colleagues.
With approximately 800 colleagues situated across 19 offices, our people and our culture are at the heart of what we do. We recognise the unique impact we have on not only our clients, but also our colleagues, and the communities in which we operate. Our success is dependent on every colleague embracing all four of our core values: Honesty, Humanity, Trust and Passion.
The Role
The Head of Client Experience will be responsible for leading and enhancing the overall client journey, ensuring that every interaction with the firm is seamless, positive, and exceeds client expectations. Developing and implementing strategies to improve client satisfaction, loyalty, and retention by closely monitoring client feedback and industry trends.
Collaboration with var...