Band 3
Main area
Cardiology Investigations Unit Administrator
Grade
Band 3
Contract
Permanent
Hours
Full time hours per week (Cross- site)
Job ref
FM-SC-VCG
Site
Epsom and St Helier Hospital
Town
Cross-site
Salary
£29,651 - £31,312 Pa incl HCAS Outer pro rata
Salary period
Yearly
Closing
01/10/2025 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
This is an exciting time to join the Cardiology Investigations team at Epsom & St Helier Hospitals as we look to expand our provision of cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to work across the 2 Trust hospital sites (Epsom General and St Helier) to provide clerical & administrative support to the multidisciplinary clinical team.
Reporting to the Principal Cardiac Physiologist, you will liaise with the cardiology investigations scheduler in order to schedule a range of cardiac diagnostic tests and liaise with the management team, in order to provide the required administrative support.
A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service. It is expected that the successful candidate will have experience of working in an NHS environment and have an understanding of waiting list management.
The role is predominantly patient facing and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be important in supporting day-to-day duties.
Main duties of the job
1. To be responsible for providing clerical and administrative support to the multidisciplinary team within Cardiology Investigations.
2. A significant part of this role is to be able to communicate effectively with both, hospital personnel and patients. To act at all times as a team member to support the delivery of high quality direct and indirect patient care.
3. To work with waiting lists for all Cardiology Investigations with full compliance to the Trust Access Policy for elective care pathways.
4. To provide a welcoming and efficient reception service. Ensure that patients are greeted courteously, helping to achieve the smooth running of the sessions in liaison with the clinical staff (technical and medical).
5. To process telephone enquiries and correspondence from patients, other hospitals, GP's and other departments within the hospital and to liaise with the clinical staff where appropriate.
Working for our organisation
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Experience
Essential criteria
* Previous NHS experience
Desirable criteria
* Knowledge of Electronic Patient Record systems, such as Cerner Millenium
Qualifications
Essential criteria
* GCSE or equivalent in Maths & English
Desirable criteria
* IT proficiency using Microsoft Office
* Extensive experience with EPR systems creating and managing waiting lists, etc
Knowledge and skills
Essential criteria
* Good written and verbal communication skills
Desirable criteria
* Ability to work as part of a team
* Ability to use initiative, apply a problem-solving approach and to work unsupervised where appropriate
* Ability to work under pressure in a stressful environment
* Good organisational and time management skills
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone:
Text:
Email:
Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.