Property Services Advisor - 12-month secondment, Bedford
Client:
Nationwide Building Society
Location:
Bedford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns from Monday to Friday:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks, from 08:00 to 15:30.
We offer hybrid working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided by the hiring manager.
You will handle tasks from answering calls to managing larger repairs, ensuring actions are taken by our supply chain, and working closely with the wider Property Services team to support colleagues across the estate.
You’ll manage workflows to ensure activities progress within agreed timescales and find solutions for requests outside of standard processes, especially in the first six months as you learn about alternative solutions and suppliers.
Minimum requirements include:
* Telephony-based customer service experience
* Excellent communication skills
* IT proficiency with MS Office, including Excel
* Ability to multitask and manage multiple workflows
* Resilience and a positive problem-solving approach
Our customer-first behaviors include:
* Feel what customers feel
* Say it straight
* Push for better
* Get it done
Showcasing how you embody these behaviors can strengthen your application.
At Nationwide, we are a mutual owned by our members, committed to fairer finances and putting customers first. If you’re inspired by this purpose and want to make a meaningful impact, we encourage you to apply.
To apply, click the ‘Apply Now’ button, attach your CV, and answer a few questions. We will contact all applicants after the closing date.
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