Library Service Advisor
Library
Location:
Bailrigg, Lancaster, UK
Salary:
£23,254 to £23,414 full time fixed term
Closing Date:
Sunday 07 September 2025
Interview Date:
To be confirmed
Reference:
0655-25
Please note: this job is only available to current employees of Lancaster University
An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team. The Library Services Advisors will work as part of a team responding to Library enquiries in person and online, and supporting students, staff, researchers, and community members both on and off-campus.
Library users are at the heart of everything we do, and these roles are critical to our success. You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours, and via existing and emerging communication channels. The team provide a proactive, welcoming presence to all our users and assist in maintaining and developing the Library as an outstanding study environment.
The ideal candidate will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts. Reliability and previous experience of team working in a customer-focused role are essential, as well as the ability to use initiative and be self-motivated.
Lancaster University Library provides an outstanding environment for study and research. We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision. We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.
In addition to the fixed hours, applicants may be asked to cover other shifts when needed, both during weekdays and at weekends.
We are seeking to appoint to a role working
11.45 to 20.00 Monday to Friday Working every 6th or 7th weekend 10 to 18.00 taking time in lieu the preceding Friday and following Monday.
This is fixed term contract to 3oth April 2026
For an informal discussion to find out more about the role please contact or John Williamson, Library Space and Services Officer, Email: /
We welcome applications from people in all diversity groups.
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Please note: unless specified otherwise in the advert, all advertised roles are UK based.
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