Shift Pattern: 24/7 Shift Rotation (4 days on / 4 days off)
Shift Hours: Day shifts (07:00–19:00) | Night shifts (19:00–07:00)
We are seeking a Network Engineer to join our 24/7 Technology Operations Command Centre. This is a hands‑on, shift‑based role operating in a fast‑paced, high‑visibility environment. You will be responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission‑critical customer estate.
Based onsite within our brand‑new facility, you will play a key role in ensuring the stability, performance, and availability of complex network and systems environments, working closely with internal engineering teams and third‑party suppliers and be:
* Proactive Monitoring: Monitor network performance, capacity, and availability using enterprise tools (e.g., SolarWinds, PRTG, Juniper MIST).
* Incident Management: Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimizing service impact.
* Lifecycle Tracking: Log, manage, and progress incidents and service requests through their full lifecycle, maintaining accurate updates and detailed documentation.
* SLA Adherence: Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first‑time fix rates.
* Maintenance & Health Checks: Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required.
* Documentation: Produce clear incident reports, detailed shift handovers, and technical documentation.
* Escalation: Escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
* Stakeholder Communication: Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure.
Required Experience
* Professional Experience: 1+ years of experience working as a Network Engineer, IT Engineer or similar within an enterprise or service provider environment.
* Troubleshooting: Practical experience in troubleshooting across core routing and switching technologies.
* Core Networking: Solid understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g., BGP, OSPF).
Technical Environment
* Tooling: Familiarity with monitoring, alerting, and ticketing systems (e.g., SolarWinds, ServiceNow, BMC Remedy).
Qualifications & Security
* Certifications: CCNA or equivalent networking certification is desirable (CCNP or JNCIA is highly advantageous).
* Clearance: Must be eligible to obtain UK Security Clearance (SC).
What We Offer
* Professional Development: Extensive training opportunities to support technical development and certification progression.
* Career Growth: Clear pathways for career progression within Network Engineering and wider Technology Operations.
* Benefits Package: Competitive annual leave allowance (with the option to purchase additional days) and a company pension scheme.
* Culture: A supportive working culture with access to employee networks and flexible benefits.
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