Job Description
Salary: £40,000-£45,000 basic + bonusLocation: Haydock, Lancashire (near M6)Hours: 8:30am - 5:00pmWorking Pattern: 1 day per week WFH
Position Summary
Based at the Haydock office, this role is responsible for providing technical support to customers and the sales team by troubleshooting issues and advising on the most suitable product solutions for a wide range of mechanical and structural applications.The position also involves inspecting finished products, conducting client visits, supporting system design work, and preparing technical proposals.
Key Duties & Responsibilities
* Provide technical support to customers and the sales team via phone and email.
* Communicate with contractors, consultants, and end users to help specify the most appropriate product for their application.
* Collaborate with internal teams including outside sales, inside sales, manufacturing, marketing, and engineering.
* Attend and support industry trade shows and conferences when required.
* Deliver technical presentations to colleagues, consultants, and architects.
* Support product installation and maintenance at customer facilities when necessary.
* Inspect manufactured products against drawings and technical specifications.
* Assist the quality department with day-to-day activities and product compliance.
Required Skills & Experience
* Ideally a Bachelor's degree in Mechanical Engineering, Electromechanical Engineering, Systems Engineering, or a related engineering discipline.
* Minimum of 5 years' experience in an engineering role.
* Experience supporting technical products or engineered solutions.
* AutoCAD experience would be advantageous.
* Strong problem-solving skills and a genuine desire to support customers with technical queries.
* Ability to review contract drawings, plans, and specifications.
* Experience collaborating with customers, vendors, and cross-functional internal teams.
* Flexibility to travel when required.
To apply: To apply in confidence and to initiate an informal discussion, please submit a full CV detailing your current remuneration package and availability quoting job reference 10308.