Salary: £40,000 – £45,000
Location: South Coast / Field Based
Hours: Flexible field-based schedule starting from 9:00am. Most days consist of 1–2 planned jobs, with engineers finishing once daily work is completed.
40 hours per week,
Voluntary overtime at weekends if available
* Phone & laptop provided
* 22 days holiday + bank holidays
* Death in service (2x salary)
* Private healthcare after 1 year service
* Quarterly performance-based bonus
The Role
We are looking for a Field Service Engineer to join a growing technical support team covering customer sites across the South Coast. This is a field-based role involving installation, repair, maintenance, and support of specialist systems and equipment within customer environments.
The role would suit someone with strong IT and technical engineering skills who is comfortable working independently, travelling to customer sites, and providing a high level of service in customer‑facing environments.
Engineers are typically assigned 2 jobs per day, with flexibility to manage their workload independently. Once jobs are completed, your day finishes. You will work from home and travel directly to sites using a company vehicle, with occasional visits to the main office for equipment and stock collection.
On rare occasions, overnight stays may be required for larger installations and full lab setup projects. All travel and hotel costs are fully covered.
Full product and systems training will be provided.
Key Responsibilities
* Installation, configuration, repair, and maintenance of specialist systems and equipment
* PC and software installations across Windows, Microsoft, and Linux environments
* Supporting and learning specialist imaging and laboratory software systems
* Fault finding across IT, electrical, and mechanical systems
* Customer support and on‑site technical assistance
* Assisting with full installations and setup of new laboratory areas
* Managing workload and travel schedule effectively
* Maintaining professional standards and documentation on customer sites
Requirements
* Strong IT skills including PC hardware and software installation
* Experience with Microsoft and Linux operating systems
* Comfortable learning new software and imaging systems
* Mechanical and/or electrical engineering background
* Confident working in customer‑facing environments
* Full UK driving licence
* Able to work independently and as part of a team
* Good time management and organisational skills
* Professional and reliable approach to customer service
* Ability to problem solve and think independently
* Previous field service engineering experience
* Experience within medical, laboratory, healthcare, or regulated sectors
* Knowledge of CRM systems or technical support software
* Installation and commissioning experience in technical environments
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