As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always being there for clients, patients and colleagues.
Responsibilities
* Carry out reception duties, greeting clients on arrival and updating records
* Triage the impact of emergency appointments, contacting clients and rearranging as needed
* Manage the practice diary to ensure appointment availability is optimised to team skillset
* Answer client phone calls and manage messages
* Ensure appointment slots are available for clients to book online
* Process any repeat prescription order requests
* Work collaboratively within a supportive team
You're skilled at providing exceptional client‑facing care, with excellent reception skills. You have good numeracy skills, experience of using online appointment booking systems, and you are a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, remain calm under pressure, are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
Benefits
* Health Cash Plan from day one
* 24/7 counselling and wellbeing support
* Life Assurance 3 x salary
* 5 weeks' annual leave plus Bank Holidays, rising with length of service
* Extra "Day for You", a paid day off just for you
* Cycle to Work scheme
* Season Ticket loans
* Discounts on Medivet products and services
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