ABOUT THIS ROLE Facilitating the needs of the various users and requirements of Eastbourne Theatres, to undertake the provision of general security, porterage, maintenance, H&S, customer service and cleaning service within and around the buildings. The postholder is responsible for: Supporting the day-to-day operations of Eastbourne Theatres ensuring that they are well maintained, safe and compliant with all relevant standards Providing operational and administrative support to the Building & Facilities Manager Ensuring that the venues operate efficiently and effectively by managing maintenance, repairs, and other operational aspects of a building or property ABOUT YOU You are a hands-on, detail-oriented professional. With experience in facilities coordination or venue operations, you understand the unique demands of performance spaces and thrive in a fast-paced, dynamic environment. You take pride in ensuring the building is safe, well-maintained, and show-ready always. You’re just as comfortable managing contractors and maintenance schedules as you are supporting front-of-house and technical teams during busy event periods. Your excellent communication skills, practical mindset, and flexible approach make you a vital part of the venue's operational heartbeat. JOB ROLE KEY RESPONSIBILITIES To provide positive assistance to the users of Eastbourne Theatres and associated venues and spaces Ensuring security of the buildings and monitoring of visitors and occupants Porterage, including the moving of furniture and erection and dismantling of equipment To fulfil appropriate audio-visual assistance for small meeting and functions, ‘plug and play’ provision with existing set-up systems Setting up and striking the various room requirements for the different events effectively ensure all safety issues are fulfilled To provide a direct frontline role for all activities to ensure effective and efficient customer service To ensure that all spaces and their immediate surrounds are kept in a clean and hygienic condition Duties to include cleaning washing, sweeping vacuum cleaning, emptying of bins, polishing, and dusting, using where appropriate powered equipment To carry out maintenance as required, including all domestic plumbing requirements, painting, and assisting in boiler maintenance To work with the maintenance team in decoration of the venues and spaces, including all preparation and action to ensure they are presented at the highest possible standards at all times Using basic security equipment and acting as first point of contact with the emergency services as directed To replenish of consumable toiletry stock as required including assisting with ordering stock To support the Facilities Manager with routine H&S, Water safety & Fire Risk Management monitoring and testing To ensuring that the Premise Licence, Health & Safety at Work Act and Customer Care Policy are always adhered to PERFORMANCE MEASURES Maintenance Completion Rate At least 95% of scheduled maintenance tasks and reactive repairs are completed on time and to the required standard. Venue Readiness Ensure 100% of performance and event spaces are prepared, clean, and operationally ready before public and artist access deadlines. Health & Safety Compliance Maintain full compliance with health and safety regulations, with zero reportable incidents due to facilities-related issues.