GLL is looking for a Concierge at Abbey Leisure Complex in Cambridge. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it's a career.
As a Receptionist, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Receptionist respond to enquiries, converting them into memberships. Receptionist are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
What you’ll do:
1. Be the first point of call for customers.
2. Answer incoming calls to the centre.
3. Deal with transactions including setting up direct debits and cash handling.
4. Handle membership enquiries, including selling memberships to customers.
5. Deliver first-class customer service.
6. Answer customer queries.
7. Set up equipment.
8. Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
What you need:
9. A can-do attitude.
10. A real focus on customer service.
11. Passion and personality.
12. Knowledge of health and safety.
13. Be a great team player.
14. Good IT, literacy, numerical, and communication skills.
15. Some experience of administration.
16. Cash handling experience
.
As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The basics:
This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service.
17. We are an accredited Living Wage employer with industry-leading rates of pay.
18. We can offer a career, not just a job, with extensive Learning & Development support available.
19. A uniform will be supplied and must be worn.
20. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
21. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.
Additionally, GLL offers employees a range of employment benefits:
22. Access to a pension scheme.
23. Health Assurance and access to Counselling services.
24. Access to the tax-efficient Ride to Work bicycle purchase scheme.
25. Free annual eye tests.
26. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
27. The right to stand for the Society board and to vote for board members to represent you.
28. Access to team building and fun events such as treks, concerts, outings, etc.
29. Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.